XBOX 360 and Thomson TG585 on plusnet
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Re: XBOX 360 and Thomson TG585 on plusnet
02-03-2011 8:25 PM
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2) It certainly feels like I'm being ignored, 50 minute wait for someone to answer on the Plusnet customer support line and even then the person doesn't have a clue what they're on about and tries to palm me off and blame microsoft/xbox live. The DLink routers worked, the TG585 version 7 worked but the version 8 doesn't. Why hasn't Plusnet resolved this issue by now ?
3) Where can I get my MAC from ? on the router itself. Don't want to have to spend another hour on hold
UPDATE
I upgraded the router firmware to 8.2.7.8 and I'm still having the same issue
Re: XBOX 360 and Thomson TG585 on plusnet
02-03-2011 11:18 PM
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Quote from: gooner77 1) I didn't ask for the new router the customer service guy just resent me one to check my issues weren't router related (which they were). Also what other choice do i have . I don't know the first thing about which router to buy myself. That is something I shouldn't really have to do. The D Link router I used to have worked fine and since Plusnet have started using thomson gateways they keep breaking down after 6 months
So I assume that the v7 worked then (perhaps after some fiddling) and the v8 doesn't? Any ADSL2+ compatible modem router would do the trick. You can pick them up for peanuts on eBay.
Quote from: gooner77 2) It certainly feels like I'm being ignored, 50 minute wait for someone to answer on the Plusnet customer support line and even then the person doesn't have a clue what they're on about and tries to palm me off and blame microsoft/xbox live. The DLink routers worked, the TG585 version 7 worked but the version 8 doesn't. Why hasn't Plusnet resolved this issue by now ?
50 minutes!?! I'm sure that's in excess of the longest wait time we've had for a while. Can you remember what day this was on? It's a shame the firmware upgrade hasn't resolved you issue because if id had, we're already in the process of making sure our routers go out with this latest firmware installed.
Quote from: gooner77 3) Where can I get my MAC from ? on the router itself. Don't want to have to spend another hour on hold
You can find the answer to that question here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: XBOX 360 and Thomson TG585 on plusnet
04-03-2011 4:49 PM
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Anyway I followed fpsepulvedas (thank you ) advice and changed the interface type from 802.111 b/g/n to 802.111 b/g and that seems to have fixed it. So I'll stay with Plusnet....for now
Why couldn't someone from customer support have suggested this
Re: XBOX 360 and Thomson TG585 on plusnet
08-03-2011 4:08 PM
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Quote from: gooner77 Why couldn't someone from customer support have suggested this
It's not a commonly documented fix if I'm honest. I had assumed from your comments below that you'd already tried this trick so sorry for not suggesting it again myself?
Quote from: gooner77 My Thomson Gateway v7 just packed in and I've had to use a new v8 router that Plusnet sent me. And guess what...I can't connect to XBOX Live again despite trying all the fixes/suggestions on the various threads.
Anyway, glad to hear it's sorted now
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: XBOX 360 and Thomson TG585 on plusnet
17-03-2011 1:10 PM
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Thomson don't exactly promote this router as a WiFi 'n' device and this 'feature' is hardly worth having IMO.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: XBOX 360 and Thomson TG585 on plusnet
23-03-2011 10:43 PM
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(used these ports http://support.microsoft.com/kb/911728)
upgraded firmware and still no luck
Re: XBOX 360 and Thomson TG585 on plusnet
30-03-2011 4:03 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: XBOX 360 and Thomson TG585 on plusnet
02-04-2011 8:51 PM
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