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What to do if you suspect a game is being incorrectly traffic shaped

vicky1959
Grafter
Posts: 30
Registered: 14-03-2014

Re: What to do if you suspect a game is being incorrectly traffic shaped

Battlefield 4 is not in the list ,but as partner says game is broken lol pretty annoyed with PC delay on Naval Strike
MrZeno
Grafter
Posts: 33
Registered: 14-11-2007

Re: What to do if you suspect a game is being incorrectly traffic shaped

Quote from: Firebuoy
Have sent in a ticket for MechWarrior Online... how long does this process take for the traffic to be prioritised?

Hi, I was wondering if anything had happened with Firebuoys request.
The game is impossible to play in the evenings.
Thanks
ghos7em1
Grafter
Posts: 247
Registered: 13-05-2014

Re: What to do if you suspect a game is being incorrectly traffic shaped

can you tell me if gears of war 2 is top priority? searching for a game takes ages
Gythral8PNC
Rising Star
Posts: 58
Thanks: 3
Fixes: 1
Registered: 06-02-2014

Re: What to do if you suspect a game is being incorrectly traffic shaped

Has The Elderscrolls Online been added to the list & updated for the route to the new EU datacentre?
I ask because the rubberbanding has increased dramatically since the EU server move to Germany.
Gythral8PNC
Rising Star
Posts: 58
Thanks: 3
Fixes: 1
Registered: 06-02-2014

Re: What to do if you suspect a game is being incorrectly traffic shaped

Got my answer, love having to do everything myself though...
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: What to do if you suspect a game is being incorrectly traffic shaped

Unless the specific signature of the game changes then updates to their data centres shouldn't cause any issues.
Did you find what was causing the rubber banding?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gythral8PNC
Rising Star
Posts: 58
Thanks: 3
Fixes: 1
Registered: 06-02-2014

Re: What to do if you suspect a game is being incorrectly traffic shaped

Looks like ae-4-90.edge3.Frankfurt1.Level3.net [4.69.154.199] & Zenimax's internal network at Level3's Frankfurt datacentre
Justinian
Grafter
Posts: 59
Thanks: 8
Registered: 02-07-2013

Re: What to do if you suspect a game is being incorrectly traffic shaped

I am having the same issue in Level3 for guild wars 2.
Mods: what shall I look for in tcpdump/wireshark or whatever else libcap based apps ?
Could we have a tcpdump example syntax to run on ppp0 ?
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: What to do if you suspect a game is being incorrectly traffic shaped

Is destiny for ps4 going to be done? 
Seeing some p2p data on traffic stats when playing.
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: What to do if you suspect a game is being incorrectly traffic shaped

see my post in your other thread - it does use P2P
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: What to do if you suspect a game is being incorrectly traffic shaped

Thanks Jim.
Plusnet Staff
Plusnet Staff
Posts: 691
Registered: 12-04-2007

Re: What to do if you suspect a game is being incorrectly traffic shaped

As I've mentioned in another thread we've just updated our traffic management signatures this afternoon. Destiny was in there so do let us know if you notice any difference. It should be prioritised now as you'd expect.
ghos7em1
Grafter
Posts: 247
Registered: 13-05-2014

Re: What to do if you suspect a game is being incorrectly traffic shaped

how can we find out what games have been added? an updated list would be great  Huh
WolfBaginski
Newbie
Posts: 1
Registered: 27-09-2014

Re: What to do if you suspect a game is being incorrectly traffic shaped

Quote from: Strat
If you suspect a game is being prioritised incorrectly on Plusnet's systems you can perform a Wireshark capture and either check the data yourself or submit it on a ticket to Plusnet.

This looks pretty intimidating. Is there some way I can check, from the name of the game or something like that, what settings are being used by you.
(I am, alas, getting rather cynical about "not our problem" responses from Helpdesks.)
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: What to do if you suspect a game is being incorrectly traffic shaped

Seeing as they removed the ticket option its no longer possible to report a games incorrect traffic queue, OP could do with updating if there is another way to send a capture to PN or not
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017