Plusnet new ISP
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Plusnet new ISP
10-01-2010 9:37 PM
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I've been with plusnet for a while now and they are alot better than my last ISP. I use my internet mainly for gaming and as long as there is little or no lag i'm happy, and so far plusnet has given me that. I do have 2 questions though:
1) On your gaming part of the forum I was reading the post about the games which you support, and there was a bit saying 'if you have any problems raise a ticket' What does this mean? Sorry if it seems a silly question.. and that kinda brings me on to the 2nd question
2) I've recently started playing a new game and the connection + ping was fine, 20-50 all the way through, sometimes going up to 100 at peak time but that's still pretty playable + good. (atleast i think so) However over christmas and even now, I have been getting a latency of 1000+! Even 2000 sometimes. I just thought I would ask you if you have any idea why this is ?
I've noticed a post about some customers getting bad pings, but all other online games are fine for me, it's just this one game. I don't want to say too much about games as this is a feedback part of the forum rather than a gaming part.
Re: Plusnet new ISP
10-01-2010 11:16 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet new ISP
11-01-2010 10:51 AM
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Re: Plusnet new ISP
11-01-2010 11:06 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet new ISP
11-01-2010 12:54 PM
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Quote 'if you have any problems raise a ticket' What does this mean?
If you go here: http://contactus.plus.net/
- Select 'My Broadband Connection'
- Choose 'Incorrect Traffic Management'
This will let you raise a ticket for our support team to look at.
Quote I have been getting a latency of 1000+! Even 2000 sometimes. I just thought I would ask you if you have any idea why this is ?
It's possible that we may be mis-classifying the game traffic, if you
get a wireshark capture and then raise a ticket as above, with the capture attached. We'll take a look into it for you.
Quote http://www.plus.net/support/broadband/troubleshooting/wireshark_video.shtml
Re: Plusnet new ISP
11-01-2010 4:44 PM
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Re: Plusnet new ISP
11-01-2010 4:56 PM
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Re: Plusnet new ISP
11-01-2010 5:04 PM
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Re: Plusnet new ISP
12-01-2010 5:12 PM
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Re: Plusnet new ISP
12-01-2010 5:15 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet new ISP
12-01-2010 5:20 PM
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The capture session could not be initiated (failed to set hardware filter to promiscuous mode).
With some other small text under it...
Just in case you need to know, we have the plusnet router, shared by 2 PC's which use a wireless connection. I've not been able to play some games in the past before the router has it's own sort of firewall? Could this be the problem?
Re: Plusnet new ISP
14-01-2010 8:03 PM
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Re: Plusnet new ISP
15-01-2010 4:39 PM
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Re: Plusnet new ISP
15-01-2010 5:19 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet new ISP
15-01-2010 5:20 PM
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