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Ping problems - whats going on? Seriously getting annoyed.

Marky
Dabbler
Posts: 22
Registered: ‎13-05-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

went out, came back and everything's back to 'normal' - 150 ping in cod4.
Normal for plusnet I guess anyway; Glad I didn't cancel my migration
Myst
Grafter
Posts: 47
Registered: ‎14-10-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

hop 6 & 7 seems  the problem
1    <1 ms    <1 ms    <1 ms  192.168.0.1
2    69 ms    67 ms    61 ms  lo0-plusnet.pcl-ag01.plus.net [195.166.128.27]
3    60 ms    61 ms    57 ms  gi1-2-803.pcl-gw1.plus.net [84.92.5.57]
4    59 ms    57 ms    59 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
5    56 ms    59 ms    79 ms  te2-4.pte-gw2.plus.net [212.159.1.102]
6   199 ms    73 ms    59 ms  ae0-1234.rt2.the.uk.goscomb.net [195.66.224.226]
7   166 ms   207 ms   187 ms  tele-north.killercreation.co.uk [77.75.109.198]
8    62 ms    61 ms    69 ms  217.146.94.6 [217.146.94.6]
9    61 ms    61 ms    77 ms  Service.alpha-networks.co.uk [217.146.93.119]
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

Can someone (staff)  please take a look at my question?
bonmeggie
Dabbler
Posts: 22
Registered: ‎29-10-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

Posted in the other thread, hit 11.00pm and ping dropped dramatically, not good enough for us Plusnet Pro users.
Taylor3
Dabbler
Posts: 10
Registered: ‎01-11-2009

Re:Ping problems - whats going on? Seriously getting annoyed.

Quote from: Jameseh
Guys,
We finished doing the balancing work around 1:30am.
Can you let us know (and I'm sure you will) if there's been any improvement tonight?

Things have been fine since
Thank you so much!<3
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

mine is fine now, and it looks like im on the junpier 8 gateway now.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

Mine was fine yesterday also, bad the day before. Hopefully stays fine now Cheesy
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

Ping a bit high tonight sometimes but not as bad as usual. Well from about 9pm til now so far its sopiked up.
Jadeygogetters
Dabbler
Posts: 18
Registered: ‎07-07-2007

Re: Ping problems - whats going on? Seriously getting annoyed.

Im having ping of up too 999 on a US server I play on. I kid you not, 999! It's been going on for 3 days now. First it was the game I was playing, League of Legends (Incase it's not on the list) then it was Steam. My connection was so bad, I could not log into my Steam account and accsess my games. Now my DNS is going crazy.
I did a tracert to www.plus.net and this is what I got;

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\Users\Jaded>tracert www.plus.net
Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    26 ms    40 ms    47 ms  lo0-plusnet.pcl-ag02.plus.net [195.166.128.39]
  3    36 ms    20 ms    29 ms  gi1-2-904.pcl-gw02.plus.net [84.92.0.141]
  4  217 ms  199 ms  186 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5    32 ms    43 ms    42 ms  vl23.pte-gw2.plus.net [212.159.4.28]
  6    26 ms    34 ms    27 ms  92.core.plus.net [212.159.1.92]
  7    31 ms    31 ms    27 ms  fhw-lb04.plus.net [212.159.1.146]
  8    36 ms    42 ms    33 ms  portal.plus.net [212.159.9.2]
Trace complete.
Some times its 212.159.0.190 thats the problem or its 84.92.0.141.
I have rebooted my router and shut down the power. No changes.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re:Ping problems - whats going on? Seriously getting annoyed.

Hi,
We're aware of the problem and we're working to fixing it.
Apologies for the peak time latency and thanks for your patience so far.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

Yea mine was fine yesterday but back to the prob at peak time again today.
welshtype
Not applicable
Posts: 2
Registered: ‎20-10-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

I've having similar issues with xbox live, going round in circles with support. Download speeds are fine but my ping is pretty pretty poor.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

Ping already through the roof and its only jsut after 5pm, just awful. Have read the service status but no improvement, infact its got worse since its happening so early.. but i see your still working on it so i just hope things are back to normal sooner rather than later, only so much patience u can have with this kind of thing./
Edit - and now back down, its so weird and annoying :@ specially when speeds stays high during it.
bonmeggie
Dabbler
Posts: 22
Registered: ‎29-10-2009

Re: Ping problems - whats going on? Seriously getting annoyed.

Awful night tonight at peak times again, and the night before, this is doing my head in. Spiking up to 200+ in WoW.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re:Ping problems - whats going on? Seriously getting annoyed.

We know the situation still isn't fantastic and we're still working on it. We should have a service status update out this afternoon.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.