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Gaming LAG

ellrocko
Newbie
Posts: 4
Registered: 14-06-2013

Gaming LAG

Hi Guys,
I'm not sure what's happened over the 24hours but I seem to be experiencing some serious lag in a couple of different games on both my PC and laptop. The games in question are star wars the old republic (ea) and Diablo 3 (Blizzard).
Both games are unplayable at the moment because of this and I require some assistance from the PlusNet lot.
I've read some of the posts her about EA games and did a Trace Route to EA's servers see here:
(BTW I have done the usual open all the ports stuff, its not that, it was fine till yesterday)

Host Name                        IP Address        Hop    Ping Time  Ping Avg  % Loss    Pkts r/s  Ping best/worst
dsldevice.lan                    192.168.1.254    1      5ms        3ms        0%        95 / 95    3ms / 9ms
lo0-central10.pcl-ag01.plus.net  195.166.128.182  2      35ms        45ms      0%        95 / 95    31ms / 236ms
link8-central10.pcl-gw02.plus.net84.93.249.14      3      31ms        35ms      0%        95 / 95    30ms / 168ms
194.core.access.plus.net        212.159.0.194    4      31ms        37ms      0%        94 / 94    30ms / 135ms
ae2.pcl-cr01.plus.net            195.166.129.6    5      31ms        32ms      0%        94 / 94    30ms / 60ms
ae1.ptw-cr01.plus.net            195.166.129.0    6      32ms        34ms      0%        94 / 94    30ms / 65ms
* Unknown Host *                217.163.45.181    7      36ms        50ms      0%        94 / 94    30ms / 199ms
ae-52-52.csw2.London1.Level3.net 4.69.139.120      8      53ms        34ms      0%        94 / 94    30ms / 112ms
ae-58-223.ebr2.London1.Level3.net4.69.153.137      9      33ms        35ms      0%        94 / 94    30ms / 157ms
ae-43-43.ebr1.NewYork1.Level3.net4.69.137.74      10    101ms      102ms      0%        94 / 94    99ms / 125ms
* Unknown Host *                4.69.201.66      11    129ms      107ms      1%        93 / 94    104ms / 141ms
ae-5-5.ebr2.Washington1.Level3.ne4.69.143.221      12    105ms      107ms      0%        94 / 94    104ms / 160ms
ae-72-72.csw2.Washington1.Level3.4.69.134.150      13    114ms      113ms      0%        94 / 94    109ms / 130ms
ae-23-70.car3.Washington1.Level3.4.69.149.69      14    112ms      130ms      0%        94 / 94    111ms / 318ms
ELECTRONIC.car3.Washington1.Level4.79.169.74      15    115ms      111ms      0%        94 / 94    110ms / 137ms
fert07-eqx-iad.ea.com            159.153.224.230  16    105ms      115ms      0%        94 / 94    105ms / 272ms
meav5-pub.pt.iad.ea.com          159.153.226.105  17    111ms      112ms      0%        94 / 94    110ms / 134ms

It doesn't take a pro to see that some of those ping response times are pretty bad.
I have ordered fiber on this line, hopefully due in July but I need this fixing before then as at the moment the service is unacceptable for what I am paying for.
Please advise,
5 REPLIES
ellrocko
Newbie
Posts: 4
Registered: 14-06-2013

Re: Gaming LAG

Just done another UOTrace to the Diablo 3 servers
Host Name                        IP Address        Hop    Ping Time  Ping Avg  % Loss    Pkts r/s  Ping best/worst
dsldevice.lan                    192.168.1.254    1      4ms        3ms        0%        108 / 108  3ms / 10ms
lo0-central10.pcl-ag01.plus.net  195.166.128.182  2      32ms        41ms      0%        108 / 108  31ms / 228ms
link3-central10.pcl-gw01.plus.net84.93.249.4      3      30ms        34ms      0%        108 / 108  30ms / 141ms
192.core.access.plus.net        212.159.0.192    4      32ms        34ms      0%        108 / 108  30ms / 156ms
xe-11-2-0.edge3.London2.Level3.ne212.187.201.213  5      32ms        33ms      0%        108 / 108  30ms / 74ms
ae-0-11.edge4.London2.Level3.net 4.69.200.126      6      31ms        36ms      0%        108 / 108  30ms / 102ms
ae-3-3.ebr1.London1.Level3.net  4.69.141.189      7      30ms        33ms      0%        108 / 108  30ms / 89ms
ae-58-113.csw1.London1.Level3.net4.69.153.122      8      32ms        33ms      0%        108 / 108  30ms / 99ms
ae-1-51.edge5.London1.Level3.net 4.69.139.75      9      32ms        38ms      0%        108 / 108  30ms / 176ms
ldn-b5-link.telia.net            213.248.92.81    10    42ms        37ms      0%        108 / 108  31ms / 137ms
ldn-bb1-link.telia.net          80.91.247.91      11    108ms      39ms      0%        107 / 107  31ms / 139ms
adm-bb3-link.telia.net          213.155.136.109  12    39ms        43ms      0%        107 / 107  38ms / 106ms
adm-b5-link.telia.net            213.155.130.47    13    41ms        43ms      0%        107 / 107  38ms / 79ms
* Unknown Host *                0.0.0.0          14    0ms
* Unknown Host *                0.0.0.0          15    0ms
* Unknown Host *                0.0.0.0          16    0ms
* Unknown Host *                0.0.0.0          17    0ms
* Unknown Host *                0.0.0.0          18    0ms
* Unknown Host *                0.0.0.0          19    0ms
* Unknown Host *                0.0.0.0          20    0ms
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

Re: Gaming LAG

They are normal for a trace to a US server, normal average ping to a US hosted server is about 100 with fast path and 120 with interleaving, or at weekend/holidays 120+ for either.  Best to do a wireshark capture and see if the traffic is in the correct queue
http://community.plus.net/library/faults/using-wireshark-for-data-capture/
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
ellrocko
Newbie
Posts: 4
Registered: 14-06-2013

Re: Gaming LAG

I would agree but that doesn't explain the spiky latency shown for the plus net hosts. Which to me looks like what I am experiencing in game. Over a period of about 10  seconds latency can fluctuate from 200ms to 70ms to over 2000ms and back again making it simply unreliable and unplayable.
Regardless, I have done the wireshark traces as suggested however I can't attach them because I can only attach jpegs and pdf files.
Community Gaffer
Community Gaffer
Posts: 4,887
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: Gaming LAG

Zip them for attachment.
I suspect they'll be fine as those are well known games, but it's worth a look.  It could be your line profile.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Gaming LAG

It seems you line profile had got a little ahead of its self and was set to high, I've changed this to 2.5Mb//s as it should be.
See if there's any improvement and let us know how you get on.