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Can't connect to online gaming PC

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warrenokane
Hooked
Posts: 5
Registered: 29-06-2017

Can't connect to online gaming PC

Hello,

Since I got a new router (2704n) I've been unable to connect to online gaming using my PC. The only way is to tether to my mobile, that works perfectly but it's eating into my data.

 

Does anyone have an idea why the router is blocking online gaming? Battlegrounds and Doom are the two I'm currently playing that don't work.

Thanking in advance!

Warren

4 REPLIES
Community Veteran
Posts: 2,710
Thanks: 125
Fixes: 2
Registered: 05-04-2007

Re: Can't connect to online gaming PC

Fix

Only thing I can think of is look at the router firewall settings, you may to allow UPnP, I would suggest selecting default (top option) and checking UPnP enabled.

Just something to try. I've attached a PlusNet image I "borrowed" from the internet.

warrenokane
Hooked
Posts: 5
Registered: 29-06-2017

Re: Can't connect to online gaming PC

Thanks Alex I'll try those settings when I get home tonight.

Plusnet Help Team
Plusnet Help Team
Posts: 17,567
Thanks: 597
Fixes: 151
Registered: 05-04-2007

Re: Can't connect to online gaming PC

Let us know how you get on as there shouldn't be any issues with those games at all

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
warrenokane
Hooked
Posts: 5
Registered: 29-06-2017

Re: Can't connect to online gaming PC

That worked!

I had extended security enabled, as soon as it was disabled I could play online.

 

Thanks very much - far more helpful than the support number, I waited 30mins to be told they couldn't do anything.