upgrading to fibre 74

[#1]

Hi all, was just trying to upgrade to fibre 74 on the website in my account and the offered package says a router is included - the next screen asks me to purchase a router as my old one is not compatible - can anyone clarify this please.

[#2]

What is your current router and what service/package are you currently on?

[#3]

its the old phone line package (no phone lines end of this year) - just wondering why it says in the offer its included, then asks me to pay for it

[#4]

just wondering why it says in the offer its included, then asks me to pay for it

@Pete-21 are you sure its not just asking you to pay P & P ( £6.99 or is ot £7.99 now ? )

[#5]

@Pete-21 

Which PN router do you have?

https://www.plus.net/help/broadband/router-setup-guides/

Are you upgrading to Fibre (FTTC) or Full Fibre (FTTP)?

Yes, the phone line is going sometime in the relatively near future. Are you happy losing it or do you want to keep your number on a VOIP service?

Brian

[#6]

So if one is included - and i need to take a router for £6.99 am i going to end up with 2 of them ????

[#7]

adding a router to an included router is one more router than i actually want or need

[#8]

So, @Pete-21 , are you saying you currently have a Hub2?

[#9]

no i dont have an upgraded router

[#10]

@Pete-21 did you mean to reply to my last post, but instead hit the wrong button?

[#11]

So if one is included - and i need to take a router for £6.99 am i going to end up with 2 of them ????

No, if you click the 'Add Hub 2 router' you'll just be charged the P & P. The 'included' means the normal £99 charge for a new router is included

[#12]

@Pete-21  Router included still means you have to pay P&P charge.

[#13]

No. They are offering you the new Hub 2 router with the package, you can buy your own if you want.

They are simply asking for £6.99 for the P&P, which is pretty standard nowadays.

You can also send your old PlusNet (assuming it is a PlusNet one) back for Recycling free.

[#14]

yep my internets failing im ive got 4mbs max why im trying to upgrade, and the screen jumps usually as i try and click on somthing

[#15]

clicked fixed instead of reply