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upgrade no difference to speed

simeylad
Newbie
Posts: 8
Registered: ‎06-02-2016

upgrade no difference to speed

yesterday

had 500mbs previously, max speed i got was 300mbs. got an "upgrade" today to 900, got the email confirmation that is complete. still not getting above 300mbs (wifi or Lan), although upload has went from 60 to 100. rebooted, even tried another router, still the same. any help is appreciated.
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MisterW
Superuser
Superuser
Posts: 16,342
Thanks: 6,277
Fixes: 449
Registered: ‎30-07-2007

Re: upgrade no difference to speed

yesterday

What router are you using ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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simeylad
Newbie
Posts: 8
Registered: ‎06-02-2016

Re: upgrade no difference to speed

yesterday

TP Link Archer AX73. i also tried the plusnet router.
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MisterW
Superuser
Superuser
Posts: 16,342
Thanks: 6,277
Fixes: 449
Registered: ‎30-07-2007

Re: upgrade no difference to speed

yesterday

300Mb using WiFi is reasonable but if you can confirm that a wired connection using the Plusnet router doesn't achieve 900Mb then I'd suggest you raise a fault. Don't accept any fob off about speed taking time to stabilise, that's rubbish, FTTP goes at the provisioned speed immediately

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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