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port forwarding broken

fozid
Dabbler
Posts: 21
Thanks: 9
Registered: ‎01-06-2025

port forwarding broken

I'm leaving Plusnet on the 12th and all of a sudden port 80 and 443 can't be forwarded. Nothing I do can get them open. Checked and tried everything. They have been working flawlessly for months, then today they have stopped.
3 REPLIES 3
Townman
Superuser
Superuser
Posts: 28,132
Thanks: 12,554
Fixes: 236
Registered: ‎22-08-2007

Re: port forwarding broken

Have you changed the firewall settings in the Plusnet user portal?

Has your account gone in to failed billing?

Log into the user portal and look here - https://www.plus.net/member-centre/broadband/firewall

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

fozid
Dabbler
Posts: 21
Thanks: 9
Registered: ‎01-06-2025

Re: port forwarding broken

I hadn't. It just stopped working. Hadn't logged into the firewall in ages as it had been working great. Browsing the internet still works. Just put 80 and 443 are being blocked from the isp it looks like. 4 days left till I swap to a different isp. Guessing it's just really bad Plusnet service turning features off before they should. Did a factory reset this morning and readded the rules and still doesn't work.
Townman
Superuser
Superuser
Posts: 28,132
Thanks: 12,554
Fixes: 236
Registered: ‎22-08-2007

Re: port forwarding broken

The don’t turn services off in the manner you described.  If you’ve fallen into failed billing, then there’s a possibility that the ISP side firewall has kicked in.

Try this to see if the port is open but not responding or is indeed closed.

https://www.grc.com/su-firewalls.htm

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.