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e mail address on upgrade to FTTP

charliecambs
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e mail address on upgrade to FTTP

Hi, long term FTTC user (via Force9) usually happy with the 55 Mbps from fibre extra 

On recontract earlier this year although Trooli had installed Fibre outside  it wasn't on offer with Plusnet so stayed Fibre extra the new Hub 2 router has appeared to fix the 5GHz wifi issues but down load speed dropped and seems "flakey".dropping to 20Mbps now and then 50 max.(using speedtest.net or fast.com 

Plusnet sent Cube man who reset DLM  but little change so thinking Plusnet FTTP  is now available and may be a better option.

Before I contact CS a few queries if anyone has definitive answers for more fault finding/options

1   understand I loose landline but not a problem as little used

2   Will my  "name@username.force9.co.uk" email address continue on FTTP

3   When I look at FTTP upgrade minimum product (as I'm not a gamer etc only work from home and Sky TV) is 100 but       "guaranteed 49" which is no better than i used to have before on FTTC what's realistic?Huh

4   assume Hub 2 remains needing WAN back to Fibre incoming. - I currently have CAT5 external extension from 5C socket due to incoming line location.

Thanks for any responses

26 REPLIES 26
Baldrick1
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Re: e mail address on upgrade to FTTP

@charliecambs 

1. Yes you lose your landline number

2. No, you will also lose your email address and the account and all it’s contents will be deleted so you need to transfer out anything that you want to keep before you upgrade

3,Ignore  the minimum speed you are unlikely to get significantly less than the maximum.

4. To get greater than 100Mbps you need CAT 5E as a minimum.

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Gandalf
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Re: e mail address on upgrade to FTTP

Sorry to disagree, but email addresses will be retained, if an FTTC account is upgraded to FTTP.

Email is only lost if someone decides to close their FTTC account and sign up a brand new FTTP account from scratch. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
charliecambs
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Re: e mail address on upgrade to FTTP

That sounds positive.

Like many I guess i have a huge number of accounts etc linked to the current email address ( and probably very few to the land line.

I'll discuss options with CS but if a more solid connection and possibly 100Mbs is available for the same pice it sounds a better option than trying to "fix" the FTTC.

Strangely  ( or maybe not) looking back issues started as contractors started adding fibre to poles and threading in manholes so not sure they haven't disturbed a connection somewhere as happened a couple of years back.

 

So as long as Gandalf is 100% correct and "name@username.force9.co.uk" is retained (do Outlook settings need tweaking?

As an aside i do use Wi-Fi calling from my Vodafone mobile so again I assume that's fine...

I'll check the extension its currently 2 wire for modem so new RJ45s as minimum unless fibre can be routed better?

Thanks all

I'll update as and when.

 

bmc
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Re: e mail address on upgrade to FTTP

@charliecambs 

Unless I'm missing something Trooli has their own fibre optic network. As such, PlusNet won't use it as things stand.

 

You can check the OpenReach network here. You need to see WBC FTTP in the left hand window.

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

Brian

Baldrick1
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Re: e mail address on upgrade to FTTP

@charliecambs 

I stand corrected. My apologies for the incorrect information. Trust @Gandalf , he’s the expert around here. Use at CAT 6 Ethernet cable between the ONT and your Hub.

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RealAleMadrid
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Re: e mail address on upgrade to FTTP

@Baldrick1  I think we need to confirm if Openreach FTTP is available before going any further. 

charliecambs
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Re: e mail address on upgrade to FTTP

I used the plusnet account upgrade using my address/phone number and it seemed included.

If i search for FTTP several suppliers seem to have it here.

ill login and recheck

First offers were Trooli but work was done by contractors not all Trooli vans.

 

bmc
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Re: e mail address on upgrade to FTTP

@charliecambs 

If you can post a screen image of the ADSL Checker results (hiding your details) we'll be able to confirm if OpenReach FTTP is available.

 

Brian

charliecambs
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Re: e mail address on upgrade to FTTP

just repeated  logged in full fibre option using address/phone number here's screen  attached

 

charliecambs
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Re: e mail address on upgrade to FTTP

Actually clicking "add extras" does give an option to  either

"im happy to loos landline 

OR

"I want to keep my landline with my current provider" which would obviously be plusnet as my number was provided by them when i moved in and joined years ago. This was from logged in upgrade page....?Huh

reading other posts though it seems almost impossible to retain number???

charliecambs
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Re: e mail address on upgrade to FTTP

bt checker -suggests my current FTTC is indeed lower than it could be

(iwas an electronics engineer but not telecoms !

attached

charliecambs
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Re: e mail address on upgrade to FTTP

sorry plusnet page didnt attach

see here

 

bmc
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Re: e mail address on upgrade to FTTP

@charliecambs 

WBC FTTP is shown as Available so you can FTTP from any ISP which uses the OR netwrok (including PlusNet). You appear to be one of the lucky ones who also has the choice of an Alternative supplier (Trooli).

 

So to go back to your first post.

1) Yes, you lose your phone number.

 

2) Your PN account should remain the same so I see no reason to believe you'll lose your force9 e-mail address. However, you might want to confirm that.

 

3) With PN you can get Full Fibre (FF)36, FF78, FF145 and even faster if required. With FTTP you should get close to advertised speeds as distance is not a consideration - so FF78 might be suitable. You can get faster speeds later if required.

 

4) There is some leeway in where the ONT is brought into your house but it needs to be near a power source. The OR engineer should work with you on location if it's possible. As the ONT is connected to your router via ethernet cable the router can go anywhere your'e happy running cable. Cat5e cable should do you - it's rated at the same speed as Cat6 but the latter has higher capacity. Cat6 is also far less flexible so doesn't do corners very well.

 

Brian

charliecambs
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Re: e mail address on upgrade to FTTP

Thanks for your input.

I've been using the machine and occasionally chrome doesn't respond as fast as normal to new page.

I recently upgraded to fast i7 and its LAN to Hub 2 hence thinking machine not slowing performance.

When it seems slow I ran fast.com (CUBE engineer said best!), fast.com and speedtest.net and bt checker. they all seem to show long PING 1 at 150plus mS and slow download of 30 . retesting sometimes goes back to 19 ping 50 ish upload.

I have screen shots. The wife notices on her work machine occasional break ups on video conferences so I'm thinking intermittent connection somewhere but obviously router info shows (i assume) average over 12 days uptime as 

Data rate 13/55, max 13/66  ?

Ill speak to them tomorrow but i'd hope for same price FTTP should be more solid and faster....

Thanks