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constant disconnection

Reaper51
Newbie
Posts: 1
Registered: ‎18-03-2022

constant disconnection

Hello,

Ok this seems now to be an ongoing problem I have contacted you before about the same issue last time I was sent a new hub on seemed to fine all was working now today I have yet again had 3 drop outs with noise on the line when picked up but have a feeling that will soon go away is anyone able to have a look into this for me.

 

Thank you in advance

4 REPLIES 4
jab1
Legend
Posts: 18,867
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: constant disconnection

@Reaper51 Noise on the line? - report a phone fault.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,633
Thanks: 10,208
Fixes: 1,606
Registered: ‎21-04-2017

Re: constant disconnection

Hi there,

I'm really sorry to see you're having connection issues. I've tested your line tonight and the tests are indeed showing a fault so I'd like to call out an Openreach engineer for you to take a closer look.

Could you reply to the ticket I've created on your account Here with when you'll be available for an engineer visit? If you can post back once you've done so, I can make sure we book the engineer as soon as possible. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dvorak
Moderator
Moderator
Posts: 29,713
Thanks: 6,591
Fixes: 1,485
Registered: ‎11-01-2008

Re: constant disconnection


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: constant disconnection

Hello @Reaper51

I've just responded to the open ticket on the account if you'd like to have a look. Let us know, on here, when it's been responded to and we'll pop back into the account to get things sorted. Smiley 

 Adam
 Plusnet Help Team - Leeds