Wi fi calling

[#1]

Hi everyone,

I recently upgraded to Plusnet Full-Fibre, and my Tesco Mobile (O2 network) Wi-Fi Calling has stopped working.

Crucially, my phone handset does display "Tesco Wi-Fi" at the top of the screen as if it is connected to the service. However, whenever I try to make a telephone call, it fails instantly with complete silence and no ringtone. Incoming calls are also blocked.

I have zero indoor mobile signal, and since the copper landline was removed during the fibre installation, I am now completely cut off at home.

I have checked my online Member Centre and the Broadband Firewall is already turned off. I have also tried a physical paperclip reset on the router and swapped to a brand-new SIM card, but the problem persists.

Could a staff member or Superuser please escalate my account profile to the network team to look at my IP routing trail? It seems the new fibre line is blocking the secure data packets needed to route the actual voice calls.

Thank you!

[#2]

@Vincent1 

Some notable coincidences in this post. 🤣

With one notable difference... it just works for me!

"I have checked my online Member Centre and the Broadband Firewall is already turned off"

Meanwhile, just a wild thought to try out; as my Plusnet Firewall is ON, you could give that a quick try (results in a static IP).

But not fully 'ON', or your PC won't be able to get ntp updates to keep its clock accurate. Set to 'LOW'.

Fixed: Windows PC Clock - Plusnet Community