When do I go live?

[#1]

Today is my live date but even though my router is on and on the correct colour, I am not receiving internet and when I try and connect via phone etc I’m prompted to connect . It then says I am already connected and nothing happens.

[#2]

Have you had notification by email or text from Plusnet that your service is fully functional? It can take up to midnight of the day you receive that notification for the system to become operational.

[#3]

Thank you for answering me No ihaven’t, I was just told on the phone when I first signed up that it would instantly connect once I put my new router on.

[#4]

OK. Next question, which I should have asked last time, which Hub do you have?

[#5]

I’m not too sure 😂 I swapped from TalkTalk to PlusNet and I’m still adjusting to it all.

[#6]

It will be identified on a label on the rear/underside.

[#7]

Thank you! It says Hub One

[#8]

OK - Can you post the Help Desk information from it? The picture below should show you where to find it.

[#9]

@PaimK93 

It could be your router has not configured correctly or your account is not ready, try these steps

• Log in to the hub by putting 192.168.1.254 in the address field of your web browser.

On the Home page under My Services you will see the current Broadband Username. If it’s setup@plusdsl.net then it has not been configured by PlusNet authorisation systems.

• First try a factory reset of the hub by pushing a paperclip or similar into the reset hole and hold the switch closed for at least 20 seconds, the LED should turn green and then release

• Leave the Hub One for around 10 minutes and check Home page for correct Broadband Username <your username>@plusdsl.net

If it still shows setup@plusdsl.net follow these steps.

• Navigate from the Home page to >Advanced settings (you will be required to enter the Hub One admin password this found on bottom of the Hub or card with WiFi password).
• Click on Continue to Advanced Settings then >Broadband >Internet

This page details your broadband Internet Connection Configuration.

• Click on disconnect, if this does not work it may be necessary to remove the DSL cable.
• Enter your correct username <your username>@plusdsl.net and password.
• Plug in DSL cable (if removed) and click on Connect
• Check your Hub One has logged on to the correct Broadband Username

Hope this helps.

Dan

@jab1 I update the instructions for a Hub One.

[#10]

It won’t let me put in an image but I have the information

[#11]

It doesn’t load anything when I put that into my search bar

[#12]

I have uploaded on my profile

[#13]

@Dan_the_Van Thanks - will adjust my 'standard response' accordingly.

@PaimK93 Sorry, but I don't understand any of your later responses.

[#14]

@jab1 the user posted it onto their profile rather than post, can be see here:

https://community.plus.net/t5/user/viewprofilepage/user-id/107526?lightbox-user-images=35109iC9B19D4...

[#15]

Sorry, I’m not very good at this. I have just received an email stating that I am live however that is still not the case. I have also reset my router but it is now orange with the red “b” symbol