Unstable connection

martinobr · ‎09-10-2025

I'm having connection issues with my fttp connection since being with Plusnet. Had no issues with BT on the same fibre line. All that's changed is the hub box to Plusnet.

18:59:31, 13 Oct.SIP WAN DOWN
18:59:31, 13 Oct.PPP: Starting PPP daemon
18:59:31, 13 Oct.WAN Sensing Auto sensing Running
18:59:31, 13 Oct.WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]
18:59:31, 13 Oct.PPP: Stopped PPP daemon(0,1,5)
18:59:29, 13 Oct.DHCP device Connected: 192.168.1.242, 7c:88:99:9b:b7:23, DESKTOP-4TC5J93
18:59:29, 13 Oct.2.4G Client associate from 7c:88:99:9b:b7:23 (IP=192.168.1.242) RSSI=-60, Rate=58Mbps, host DESKTOP-4TC5J93

jab1 · ‎24-02-2012

The full error log would be more informative, @martinobr .

John

Dan_the_Van · ‎25-06-2007

@martinobr

How often are the "WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]" messages occuring?

The message can suggest a cable fault, have you checked all cables are secure on the ONT and the WAN port on the hub?

Do you notice if the Hub light is flashing orange or solid orange?

Flashing orange - cable fault between the router and ONT

Solid orange - a connection fault between your router and the upstream services resulting in the PPPoE connection drop.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman · ‎22-08-2007

If the lights on the ONT do not change from their normal green states when this happens, then the issue is not the connection between the home and the exchange.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Dan_the_Van · ‎25-06-2007

@Townman

all the lights on the ONT can be green but the underlying PPP connection could drop due to a backend infrastructure issue, this results in this message

"WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]"

The Hub light will ONLY flashing orange if the WAN to LAN cable is disconnected, with ethernet connection with no PPP signal available the light should be solid orange.

@martinobr

Are you also seeing this message "WAN Auto-sensing detected port Ethernet WAN" This would suggest an issue with the ethernet cable between the ONT and Hub.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.