Ticket Kick
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Ticket Kick
08-11-2017 6:53 PM
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Any info appreciated.
Jim
Re: Ticket Kick
09-11-2017 12:14 PM
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Re: Ticket Kick
09-11-2017 2:13 PM
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Thanks Mathew,
Just out of interest what does routing issue mean?
Cheers
Jim
Re: Ticket Kick
09-11-2017 2:16 PM
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Re: Ticket Kick
13-11-2017 10:49 AM
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Hi, Will the update today appear on here or on my plus.net account support ticket?
James
Re: Ticket Kick
13-11-2017 5:44 PM
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Re: Ticket Kick
15-11-2017 1:41 PM
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Come on PlusNet... Not had an update on what is happening with my install. I have a fibre box with a red light on it since Monday.
Even if the update is just "BT are working on it" at least I know I have not been forgotten about!
Re: Ticket Kick
15-11-2017 5:13 PM
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Re: Ticket Kick
15-11-2017 5:28 PM
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Thanks for waiting.
It doesn't look like the previous engineer has completed the work correctly.
Our suppliers have escalated this and arranged to send out another engineer to rectify the problem.
We've been advised to check back on Monday. Please accept my apologies for the inconvenience caused.
Re: Ticket Kick
16-11-2017 2:58 PM
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Thanks @Gandalf, do I need to be on site for the visit or is all the work external?
Re: Ticket Kick
16-11-2017 3:00 PM
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Re: Ticket Kick
20-11-2017 4:34 PM
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Hi @Gandalf, did you manage to get an update today?
Re: Ticket Kick
20-11-2017 8:32 PM
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Nothing yet I'm afraid.
We'll need to contact the fibre team for an update but they've gone home now.
If your ticket isn't picked up sooner I've set myself a reminder to follow up.
Re: Ticket Kick
21-11-2017 10:25 AM
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Thanks @Gandalf, I know Open Reach are at the house next door today installing FTTP BT Broadband for them so hopefully the engineer will fix mine at the same time.
Re: Ticket Kick
21-11-2017 12:26 PM
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I have an FTTP connection!! wow..
Thanks @Gandalf
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