Third part router hub 2 to unifi ultra

[#1]

hello i am trying to use my ucg ultra instead of my hub 2 as i want to be able to control things much easier and make my life easier but i am having all the issues so when scrolling and asking plusnet suport and even hitting up ubiqity them selfs neather where abale to help me i have full fiber and for some reason i can not get my ucg ultra to connect even affter trying bridge mode or even removing the hub 2 compleatly and putting the ultra into PPPoE mode and i have tried alsorts i have used the login and i have tried vlan id and maualy setting the dns and even using the plusnet box mac adress and i have had no luck at all and i have been at this for 4 days now and i just want it working i know its possible as i have seen people comening on here but i havent been able to get it to work at all. 

[#2]

@Fly2 Forget the Hub 2, connect your Unify WAN port directly to the ONT.

Configure the Unify WAN for PPPoE, VLAN disabled, with your Plusnet credentials.

Username is <youraccount>@plusdsl.net , password is the one you use to access the member centre (www.plus.net/login )

[#3]

i had all ready done this i had set up and i had no connection to the internet and had no errors or lables that would help me fix this how long dose it usaly take for it to authenticate with the user and password.

[#4]

how long dose the authentication take as i had that set up and it detected a wire but had no internet icon

[#5]

had all ready done this i had set up

Are you sure you have VLAN ID disabled ( or set to 0 ) ? that's a typical cause of non-connection

how long dose it usaly take for it to authenticate with the user and password

It usually only takes a few seconds.

Does the Unify have any log files ? ( preferably with some PPPoE debug )

I've used many third party routers with Plusnet and I can assure you, it does work with the correct configuration.

In fact I'm currently using my own router on a Plusnet Full fibre connection.

This thread https://community.plus.net/t5/Full-Fibre/Settings-for-Unifi-Dream-Router-direct-connection-to-FTTP/m... contains an example of the settings for a Unify UDM 

[#6]

intresting ill have to give it another go

[#7]

also no logs at all that why i am so confused on it not working at all,

[#8]

I don't know much about the UCG kit but AI says

UniFi Cloud Gateway (UCG) logs can be accessed via SSH at /var/log/messages 

[#9]

there is a log page that displays all the logs with the catagorys but i dont see any about the pppoe

[#10]

Can you post screenshots of the configuration, maybe we can spot something obvious...

[#11]

@Fly2 

A suggestion would be to tail the log file to follow the live updates, have you searched the log for ppp rather than pppoe?

Gemini 3 suggests 

tail -f /var/log/messages | grep pppd

grep pppd /var/log/messages | tail -n 100 <--- this should show the last 100 entries.

Hope gemini has not got this wrong.

Edit; you need ssh access for the above..

[#12 · Accepted solution]

 this is the settings for pppoethis is the logs out put and there is nothing to do with pppoe

[#13]

its now working i looked in to the logs and watching them live its now fixed