Sky Stream

[#1]

Hi

Sky have said it plus net at fault that my Sky Sport UHD struggles at times.  They have said plus net need to tweak my services to get the Ping down as I am getting around 16- 18 ping which I though be ok?

I don't think plus net have control over ping?

[#2]

How does the service struggle?

Is what ever device, connected by ethernet or wireless?

Just confirm are you copper or full fibre?

[#3]

Am 900 fibre

It happens on wire and wireless.

Just sky sport UHD when first turn it on it judders or skips then sometime through the match

[#4]

A quick search suggests that a ping < 20ms should be fine for Sky UHD

Having said that I reckon 16-18ms is a tad high for an FTTP connection. I am also on 900 and my ping at the router is consistently between 8-10ms at the router, and around 11-12ms at the laptop (wireless).

Which router are you using? I don't know much about the PN router settings as mine is an ASUS

[#5]

I am using a netgear orbi 370 is there something plus net need to do? To
Solve my ping

[#6]

What dns server you use could this play a part?

[#7]

I doubt there is anything they can do - but I'm always open to suggestion. My thoughts are that SKY haven't a clue.

[#8]

What you suggest? A different dns setting?

[#9]

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@rooky wrote:
What dns server you use could this play a part?

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it can do, 

try switching the google's 8.8.8.8 dns servers and then quad9's 

See if the issue resolves it self.

From what you have said, that its sky sports, if the service itself gets over saturated and not enough resurces - be it bandwidth or compute power, what you have witnessed can happen.

At this state try dns servers, beyond that hope sky improves the service 

[#10]

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@rooky wrote:
I am using a netgear orbi 370 

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I understand that this is a mesh set up. Are you measuring your ping at the master unit or on a satellite? If the latter are you using an Ethernet backhaul or are the mesh units interconnected wirelessly? Is your Sky box connected to the master unit or a slave?

[#11]

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@jab1 wrote:

I doubt there is anything they can do - but I'm always open to suggestion. My thoughts are that SKY haven't a clue.

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they won't admit to system wide issues if there is one, to a single customer.

Trying a different dns service service may help or make no difference ( i suspect that latter but i'm happy to be proven wrong)

[#12]

It even happened when hardwired to the router.

I think it the puk when I restart it in settings it solve itself for a week or so then happens again. We know what sky are like

[#13]

Am using
1 1 1 1
1 0 0 1

Was told it best is that wrong

[#14]

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@rooky wrote:
Am using
1 1 1 1
1 0 0 1

Was told it best is that wrong

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its not wrong, cloudflare can provide a very good dns, they are in a position to do so. As you have been using a different dns provider, try pns, google's, and also quad9s 

[#15]

What numbers for those pls 1st a d 2nd