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Router

baccini
Grafter
Posts: 55
Thanks: 5
Registered: ‎29-01-2013

Router

‎03-04-2023 8:56 PM - edited ‎03-04-2023 8:58 PM

Just upgraded to FTTP to-day talked about using my own router,will I be sent a router automatically as nothing was mentioned over the phone about sending one may be a good idea if there is any problem's on the day with mine.

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bill888
Champion
Posts: 1,255
Thanks: 264
Fixes: 38
Registered: ‎18-10-2008

Re: Router

‎04-04-2023 5:04 AM - edited ‎04-04-2023 5:05 AM

fwiw, I think Plusnet usually levy a delivery charge for shipping a new hub two.

If you have not received any email notification about the hub and delivery charge, then it sounds like one hasn't been ordered.

Simply give Customer Options Team a call to order a hub two.

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
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