Slow broadband

[#1]

Very similar problem. Joined in February I think. A few weeks or months of slow service. Then after a router reset or refresh or something, great service. Now bad again the last few weeks. Doesn't matter whether I connect direct with a lan line or not. Router refresh might help but only for four hours or so, then #### again. Speeds between 50-100mbs, I'm supposed to be getting 900 with a minimum of 400.

[#2]

@Michael16 You should really have started your own topic on the Full Fibre board - piggy-backing, especially on an old, fixed topic, is not good practice. I have asked for your post (and this reply) to be moved.

You say a refresh/reset helps. Are you using the PN Hub2? The speeds you are reporting (between 50-100) suggest that you are connecting to the 2.4, rather than 5Ghz band.

[#3]

Moderator's note:
Thread moved from irrelevant topic on the Broadband board

[#4]

Ty. It doesn't matter which router I'm on. I had a tplink archer axe 75 plugged in when the problem started. Plusnet can't test that so I plugged theirs back in. Didn't work, then plusnet reset something and it was good for a couple of months. Set up a tplink er707, was fantastic for the first week or so. Then it went bad, and I've been using plusnet router again. It's not the wifi, these problems are coming up when devices are plugged directly into the router. Old reach engineer was here earlier (again), and he found after replacing the out box that while the wifi was great, direct lan connections to the router were the junk I'm usually getting now. Then after about 4 hours now the wifi is bad too. 2 open reach engineers in 2 weeks, same problem, no resolution.

[#5]

Open reach. Old reach...

[#6]

I appreciate you are not happy, but please try and help us help you.

Can you please run wired a speed test on https://www.speedtest.net/ and attach the result to a reply.

It would also help us if you could attach your Hubs Status page and Technical Log - Information page, ensuring you obscure personal details.

[#7]

Router refresh might help but only for four hours or so, then #### again. Speeds between 50-100mbs

Reads like a network cable defect that a number of hours after the reset has accumulated

enough errors to de-rate from 1000 to 100 Mbps.   Speeds then would be about 93 or less.

[#8]

Good thought, @PhilipHeyes Maybe if the OP  comes back he could try replacing both Ethernet cables, although I'm guessing only one will be defective.

[#9]

Wondering if its the ont to router cable?

If so then next time it happens it would show up in router admin page as WAN link 100Mbs rather than 1000Mbs

[#10]

Ty. These are interesting ideas. Except 2 things, the service is somewhat random. Resets help (I think sometimes, I've been doing this so much every day...), but then the speed goes down again. Network cable on my end? I'm using new cat 8 cables. The open reach engineer switched mine, and plugg in his, same results.if it's something before it gets out of the not box, that might make sense? Apologies I'm new to looking at these things this deep and very frustrated...

[#11]

I've uploaded the speed test, not sure it can be seen here?

[#12]

And I have screenshots as requested. But which personal details should I be worried about? ( There are no names or anything obvious)

[#13]

@Michael16 to attach the screenshots - click the paper-clip bottom left of the reply window and follow the prompts.

the 'personal details' you need to obscure are your username and accountname - something like '[email protected]'.

[#14]

Can I suggest stop resetting the kit & start finding out what is going wrong.

When there is a sustained speed drop, login to the Hub/Router and check the WAN speed and the LAN speed.
if you computer is network connected check the link speed shown again is it 10/100/1000 ?

If either have dropped to 10 or 100 that is a cable problem.  CAT 5e cable is perfect up to 100m at 1 Gig speeds.

CAT 8 cable might just be the issue, any kind of screened or shielded cable that is used with plastic 1 Gig sockets leaves the screen / shield floating i.e. is become an antenna collecting noise right next to the data lines.

[#15]

good point, @PhilipHeyes cat8 is super overkill for a domestic setup.