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Plusnet hub two flashing orange help

Antonz85
Hooked
Posts: 6
Registered: ‎16-09-2017

Plusnet hub two flashing orange help

Hi guys im on fibre and i have a plusnet hub two modem i just got home an hour ago and noticed my modem is just flashing orange.
Ive tried to reset it.
Turnt plug off all the usual.
Is plusnet down?
7 REPLIES 7
Baldrick1
Moderator
Moderator
Posts: 12,408
Thanks: 5,581
Fixes: 430
Registered: ‎30-06-2016

Re: Plusnet hub two flashing orange help

@Antonz85   Welcome to the Plusnet Community Fora.

Report a fault using the mobile bot. See https://www.plus.net/help/report-a-problem/broadband/?_ga=2.56464873.311885833.1701254235-1638889408...

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Plusnet hub two flashing orange help

Hi @Antonz85 

 

I've just checked your account and can see you've reported the issue. 

 

Sorry for the disruption and we'll get that sorted out as soon as we can. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Antonz85
Hooked
Posts: 6
Registered: ‎16-09-2017

Re: Plusnet hub two flashing orange help

Is the line going through the socket working still. as i have no home phone to try landline wise.
Or is there any update?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Plusnet hub two flashing orange help

I've just checked back and can see there's actually an MSO (major service outage) affecting your area. 

 

Openreach are on the case and should have it resolved by tomorrow, sorry for the disruption in the meantime. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Anonymous
Not applicable

Re: Plusnet hub two flashing orange help

@Antonz85 

You might be able to get details/progress of your local MSO by putting your phone number in to -

        https://status.zen.co.uk/broadband/ 

Antonz85
Hooked
Posts: 6
Registered: ‎16-09-2017

Re: Plusnet hub two flashing orange help

Thanks so much ill have a look!
Antonz85
Hooked
Posts: 6
Registered: ‎16-09-2017

Re: Plusnet hub two flashing orange help

Strange theres no issues or anything when i put my number