Plusnet Reward Card sent but not received

[#1]

Hi there, I got full fibre on December 2025, i am registered disabled and live on a 2nd floor apartment, around the time of getting this connected my support worker alerted me to post going missing (which has now been resolved) I signed up through USwitch and it was for the maximum bonus cashback for which I chose the card. I spoke with pluscard but apparently. Purecard (Richard) has confirmed that my Full Fibre 900 reward funds have been returned to Plusnet. Since the money is back with you, please could a staff member open a ticket and issue this as a bill credit or request a manual cheque, please let me know this can be resolved as due to my disability I wasn’t even aware to check as my support worker just happened to mention it when she asked about how my broadband was going, if you need any more information please let me know as my support worker has all this, thanks Ryan Connor

[#2]

Hi @djconns 

Welcome to the community.
 
Sorry to hear the issues you were facing with your missing post. 
 

If you speak with our customer support team, they'll be able to check your account and offer and discuss the options they can help with this. 

Ali 

[#3]

Thankyou Ali, I created a ticket earlier, I’m hoping that someone gets back to me, I included as much info as I could fit in the ticket writing area, it’s hard for me to do these things without my support worker but I hope I’ve did this right. Thankyou

[#4]

That's great @djconns, thanks for letting us know you've raised a ticket through your account.

Customer service always look at any tickets raised, and a member of the team will get back to you as soon as they can.

Ali 

[#5]

I was offered a £75 credit on account as a goodwill gesture, I can’t find it on my account, I’m finding things very difficult at the moment due to my disabilities

[#6]

Thanks for getting back in touch, @djconns 

I'm keen to make sure that everything that was promised has been actioned on your account, so I'm going to send you over a private message so we can take a few more details. 

Speak soon,

Peter 

[#7]

Thanks mate, PM sent

[#8]

How do i go about claiming my rewards card card as i didn’t receive the email

Moderator's note:
Duplicate post removed. Cross-posting is not allowed as per Forum rules.

[#9]

Moderator's note:
Thread moved from Full Fibre to My Account/Billing