Plusnet Full Fibre
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Re: Plusnet Full Fibre
01-06-2022 7:05 PM
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I'm not certain that wouldn't still lead to a PSTN cease
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Full Fibre
01-06-2022 7:24 PM
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@tdw42 wrote:
I know that new Plusnet connections are broadband and phone, but if people have not recontracted since this was introduced there will still be some broadband-only with line rental from a third party.
Permitting line rental migration out so customers can then migrate from FTTC to FTTP would be a simple solution.
In theory it might be - but if the PlusNet system isn't set up to handle this then I suspect it would anything but.
I think you're on a loser here. They're not going to start messing around with the system to help out a relative few customers.
Brian
Re: Plusnet Full Fibre
01-06-2022 7:47 PM
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@tdw42 There may be some legacy customers still on a Broadband only service but I suspect it would be a very small number. Doesn't everyone renew their contracts to keep the discounts going? The out of contract price for FTTC (and phone line) is ridiculous.😩
Re: Plusnet Full Fibre
01-06-2022 8:41 PM - edited 01-06-2022 8:43 PM
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@RealAleMadrid wrote:
There may be some legacy customers still on a Broadband only service but I suspect it would be a very small number. Doesn't everyone renew their contracts to keep the discounts going?
But there is the catch !
If like I am on a "broadband only service", Plusnet won't renew my contract without forcing me to into porting my phone line and associated call charging to them, therefore a renewed contract can never be a continuation of a "broadband only service", so there is nothing I can do to get an ongoing discount if I want to keep my phone service with another provider.
In fact I'm not sure that I can make any changes to my out of contract FTTC only service, unless I transfer the phone to them.
Re: Plusnet Full Fibre
01-06-2022 10:21 PM
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@Anonymous That's exactly the point I was trying to make, the only customers on Broadband only are paying out of contract prices as any re-contract would require taking the phone and broadband.
Any particular reason why you want to stay with a different phone provider? Must cost more overall with no discount on the FTTC service.
Re: Plusnet Full Fibre
07-06-2022 11:10 AM
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@Anonymous wrote:
If like I am on a "broadband only service", ...
That is an interesting "use case" in the FTTP upgrade limitations: @Gandalf where a user has only broadband service from Plusnet would the upgrade to FTTP journey leave the existing PTSN service intact?
If yes, then it should be the case that users in @Anonymous 's circumstances ought to be able to migrate to FTTP (if available) whilst retaining their existing phone number - to do whatever they wished with it!
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Re: Plusnet Full Fibre
07-06-2022 11:46 AM
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Yeah that would work, because we cannot cease a phone service which isn't provided by us.
FTTP isn't available for @Anonymous so the only way we'd be able to renew their FTTC contract is by moving their phone to us.
Re: Plusnet Full Fibre
08-06-2022 9:57 AM
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just had a go at upgrading our business fttp trial, seems at the moment only residential customers can upgrade to the faster products (we have 2 lines here one with zen at 330/50 and PN at 80/20)
looking forward to getting the PN line up to 300/50 just got to keep an eye when available unless anyone has some insider?
Cheers
Daz
Re: Plusnet Full Fibre
08-06-2022 10:21 AM - edited 08-06-2022 10:22 AM
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@cameldazzler Doesn't look too good for business accounts, those on the trial are stuck with no FTTP upgrade on offer.☹️ See post #17 in this thread
https://community.plus.net/t5/Full-Fibre/FTTP-Marketing/m-p/1873670/highlight/true#M17341
Re: Plusnet Full Fibre
08-06-2022 10:23 AM - edited 08-06-2022 10:24 AM
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Luckily we are already on the trial and have been for quite some time, we are just looking to up the speed as 300/50 is available on our exchange
having spoken to the business team it sounds like it should be available within weeks, so just got to keep an eye on here i guess!
Re: Plusnet Full Fibre
08-06-2022 10:25 AM
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Products on the Trial can't be amended - the bodges used to set them up no longer work. Hence you can't change speed on a Business account.
Brian
Re: Plusnet Full Fibre
08-06-2022 10:26 AM
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Re: Plusnet Full Fibre
08-06-2022 10:27 AM
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@cameldazzler You must have read my post before I edited it as I had not made it clear that no upgrades are possible for Business customers on the trial. Have a look at the linked thread.
Re: Plusnet Full Fibre
08-06-2022 10:29 AM
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really hoping this is not the case, will have to keep an eye.....
Re: Plusnet Full Fibre
08-06-2022 10:42 AM
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