Ping spikes

[#1]

Hello, I just switched to Plusnet from Vodafone and now I'm getting ping spikes in games I play. It's most noticeable with the game Heroes of the Storm, where my ping will comfortably around 13ms and spike to 30ms once a minute or so, sometimes lasting up to three seconds which the game can even identify as a disconnect.

I didn't have this problem with Vodafone, and the only difference in hardware is the router itself, switching the Vodafone Wifi Hub to the Plusnet Hub Two. I have two Eero 6's connected in bridge mode, as I did with Vodefone.

Thanks.

[#2]

To follow on to this, I took the Hub Two out the equation completely and connected one of my Eero hubs as the primary router with PPPoE and I'm seeing the exact same issue.

[#3]

All I can think of is differences in peering between Vodafone and Plusnet.

As I understand it, Vodafone peer in lots of locations, I have the impression that BT/Plusnet it's less distributed.

Why you are getting spikes in ping I don't know.

Assuming the Eero is able to respond to a WAN ping, setting up a ThinkBroadband monitor  

https://www.thinkbroadband.com/broadband/monitoring/quality

would provide further data.

If you connect over WiFi, that would be my first thought but I can't see why the WiFi performance would be different between Vodafone & Plusnet using the same Eero setup.