Packet loss

[#1]

Hi,
I’m on a 500meg connection, when I do a speed test using cloudflare it reports around 1 percent packet loss, it can be around 5 percent sometimes.
I know it’s not a lot but just wondering why this is and is it normal. I do a lot of gaming on my ps5 so I want the best possible connection for that.
Many thanks for your time.
Paul

[#2]

Hi @poweredbyveg 

Apologies for the technical issues you are experiencing whilst gaming. We will happily go through technical diagnostics over the phone to see if we can improve your experience.

Please could you specify a best time to call and a member of the support team will be in contact, alternatively please feel free to reach out to us when you get a spare moment.

The number is 0330 123 9123 and the opening hours are Monday to Sunday 8am to 8pm.

Thanks

Lee