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Openreach socket installed but Plusnet says that a BT socket is required?!

Oti78
Dabbler
Posts: 15
Registered: ‎18-10-2020

Openreach socket installed but Plusnet says that a BT socket is required?!

Good day,
I am moving home and the new property has an Openreach socket. However , when I try to purchase a broadband package from Plusnet, it says that I will need a BT socket and have to pay 50 pounds for the installation. 

Do you know why I am getting this message?

Thanks

6 REPLIES 6
Baldrick1
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Re: Openreach socket installed but Plusnet says that a BT socket is required?!

@Oti78 

I suspect that you are really being told that you have to pay an installation charge even though you have a BT socket?

If the connection to your new home is dead, that is there is no existing service on the line, then work is required at the local exchange and/or fibre cabinet. In these circumstances this is considered to be the installation work for which you will be charged.

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MisterW
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Re: Openreach socket installed but Plusnet says that a BT socket is required?!

or if the existing service was an LLU provider (Sky/Talktalk) then an engineer is still required at the exchange to reconnect the line to the BT equipment

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Oti78
Dabbler
Posts: 15
Registered: ‎18-10-2020

Re: Openreach socket installed but Plusnet says that a BT socket is required?!

thank you both for your prompt replies.
I assume that the previous tenant had indeed Sky as I can see 2 cables.probably for the sattelite dishes

1) @Baldrick1  Is there any way to check if the line is indeed dead?
2) @MisterW So if I were to choose Sky instead of Plusnet, would a visit from an engineer still be required?

Thanks

MisterW
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Re: Openreach socket installed but Plusnet says that a BT socket is required?!

Is there any way to check if the line is indeed dead?

Plug in a phone and dial 17070 , if its an active BT line , it will report the circuit Id and phone number

So if I were to choose Sky instead of Plusnet, would a visit from an engineer still be required?

You would need to ask Sky if there is an installation charge

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
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Re: Openreach socket installed but Plusnet says that a BT socket is required?!

@MisterW 

I believe that LLU transfers are free. It's only new lines, reconnecting either a BT or LLU service that are chargeable  https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/

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Gandalf
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Re: Openreach socket installed but Plusnet says that a BT socket is required?!

Thanks for your post @Oti78

Just to back up @MisterW and @Baldrick1 as their advice is what I'd have said also.

Let us know if you've got any further queries. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
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