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Not getting speed

FIXED
danyuri86
Hooked
Posts: 5
Thanks: 3
Registered: 2 weeks ago

Not getting speed

Is there something going on with the network atm.... just got the 145 down/30 up package. Was working great for the 2 days since had it but today I checked and

https://www.speedtest.net/result/19660161997

nothing changed on my end... 

2 REPLIES 2
Dan_the_Van
Superuser
Superuser
Posts: 4,954
Thanks: 3,251
Fixes: 147
Registered: ‎25-06-2007

Re: Not getting speed

Fix

@danyuri86 

Are you checking with a wired device, for WiFi you need to check which band your testing device is connected, 2.4GHz band will give a slower connection speed.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

danyuri86
Hooked
Posts: 5
Thanks: 3
Registered: 2 weeks ago

Re: Not getting speed

good shout. I went to 192.168.1.254 and disable 2.4 to force my pc to use 5gz and now I'm getting full speed again, cheers