No improvement

[#1]

@BO55 

As standard, the rDNS name of you IP Address is currently your broadband username, you might want to get that changed

Dan.

[#2]

but I thought I would get more than the 32Mb I was getting on the 36Mb service.

@BO55 it doesnt work like that I'm afraid. Sync speed (and thus download speed) are limited either by the maximum for the product i.e 40Mb on the 36Mb service OR by the distance from the cabinet and line quality. So unless you are synching at the maximum 40Mb on a 36Mb service you will not get any increase when going to the Fibre extra product.

[#3]

@MisterW But as I mentioned on my first post I have had more than 32Mb

[#4]

@jab1  Will do.

[#5]

But as I mentioned on my first post I have had more than 32Mb

@BO55 i dont doubt that, and with your line estimates you OUGHT to be getting better speeds but what I'm saying is that just changing products won't increase speeds.

As I said earlier The question is why is the synch only 35Mb ?

It suggests a fault somwhere

[#6]

@MisterW My thoughts too - but I can't see where - wonder if a current GEA would reveal anything?

Just noticed the SNR figures are missing from the Help Desk page - AND the xDSL uptime looks horribly low.

[#7]

@jab1  yes a gea would show whether the low sync is due to the line being capped or not. Hopefully one of tte help team will oblige shortly...

[#8]

Interestingly my speed has now increased to more like what I expected. The openreach engineer said this morning that I may lose connection when he closes the job. I had a text at 4:30 to say the job had now been closed. Or, The Help desk has done something.

7Mb faster than I've had for a few years

[#9]

@BO55 Still looks to me like you are on a 40/10 setting, but hopefully one of the Help team will provide a GEA test to prove/disprove my theory.

[#10 · Accepted solution]

Hi there,

I've taken a look into this for you and it looks like your line was reset automatically overnight, possibly after the engineer closed the job. Testing your line is showing your connection is on the right profile: "0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off"

Yesterday it was "Downstream: 0.128M-35M with Retransmission (Low). Upstream: 0.128M-20M with no error protection"

I'll attach below a copy of the testing I've run but let me know if you've got further queries.

GEA Test Detail
Circuit ID	NA	Service ID	[redacted]

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	42.9 Mbps
Upstream Speed	7.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	735.4
Upstream Rate Assessment	Low
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2022-03-10T04:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	42.9 Mbps	42.9 Mbps	42.9 Mbps
Up Stream Line Rate	7.1 Mbps	7.1 Mbps	7.1 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2022-03-10T09:35:42Z	2022-03-10T09:50:42Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#11]

Many thanks.