Moving me to ee

[#1]

So would they have to dig up road to replace my copper cable,because I can't see them doing that.unless they pull new cable through using old one..engineer did say it was very cramped in the hole.full of cables..lol

Could I ask the open reach guy on Monday.if I'm likely to get fibre? Would he be able to tell me

[#2]

Yes, you  can get Full Fibre, from any ISP who uses the Openreach network.

How long have you got left on your current contract - the exit fees will probably be lower than you think, but you can get them from the Customer Options Team on 0800 013 2632.

[#3]

other thing is the neighbours who live 100m up the little side lane that runs up the side of our house.say they have fibre.paid for it themselves apparent. 

I wonder if that means OR have put the CBT on a different pole and there IS a line of sight issue to that pole

[#4]

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@Babssybabe1973 wrote:
So would they have to dig up road to replace my copper cable,because I can't see them doing that.unless they pull new cable through using old one..engineer did say it was very cramped in the hole.full of cables..lol

Could I ask the open reach guy on Monday.if I'm likely to get fibre? Would he be able to tell me

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No, there is no digging involved, but if the chamber is cramped, it may take a while for them to complete the job, but they usually get there in the end.

I doubt a field engineer would be able to tell you more than we have tried to do on here.

[#5]

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@MisterW wrote:

other thing is the neighbours who live 100m up the little side lane that runs up the side of our house.say they have fibre.paid for it themselves apparent. 

I wonder if that means OR have put the CBT on a different pole and there IS a line of sight issue to that pole

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Good point, @MisterW  - but maybe the imminent engineer could answer that?

[#6]

Together with @bmc s picture , Just going to look at the poles will tell you that

[#7]

Won't tell me, but it might tell @Babssybabe1973 . 😁

[#8]

Heh heh! I wonder if this is the unseen hand of some AI / machine learning algorithm taking a guess based on slightly out of date aerial photos of trees?

The database results you pasted make it clear that it’s seen / recorded as a 1-stage install, so the terminals mentioned by @bmc  must already be in place at the top of the pole, and the underground duct work to get fibre up there was resolved some time ago.

So, as @jab1 says, it does sound promising for a straightforward install. It sounds like everything is already in place except for the final dropwire from the pole to somewhere suitable on the house.

Make sure, @Babssybabe1973  , that you get an install date from Vodafone (or whoever you choose) which fits with the planned end of your existing plusnet contract so as to avoid any early termination charges for leaving too soon or without notice.

For what it's worth, PlusNet isn't breaking your contract yet (not quite, anyway) : if you ran off the end of your existing contract you would be paying out of contract rates until you moved elsewhere. PlusNet would maintain your current service on the rather expensive out-of-contract rates, but would notify you via your account that "your current package won't be supported from Dec 2026" which is when the voice service aspect would be read its last rites, leaving only broadband. If you renewed with PlusNet now you will only be offered broadband without a voice service, but you can get this from various voice providers to suit your needs. (See elsewhere on these forums.)

[#9]

The pole has a box at the top.but can't see if it's like that one or not. Only other thing is my phone line goes from one end to other of bungalow.and think it goes through the loft and out the end .down the exterior wall.then through a hole in wall to telephone box..will it be run in the same way.
Would plusnet allow me to sign up with Vodafone now even though I have 1 month left on contract.or do I have to switch to ee for remainder of contract then move..I dont want to sign a new 1 year contract with ee

[#10]

@Babssybabe1973 

By hook or by crook OR are saying Full Fibe can be installed so that's not the main problem now.

As you're in the last 30 days of your contract you can move to any ISP without suffering ETC's. You mention Vodafone (as it's the cheapest) but I would have a look at Zen Internet. Not the cheapest but a well regarded ISP who provide a highly recommended router.

While moving to an ISP who offers both internet and VOIP is the easiest option and minimises downtime on the phone you could stay with PN and use a VOIP provider like A&A (there are others). This invloves a bit of work, some upfront costs and downtime on the phone (a few days) but it can be cheaper in the long run.

https://www.aa.net.uk/voice-and-mobile/voip-information/

Brian

[#11]

Thankyou to everyone.for clearing a few things up for me,it looks promising.i will probably sign up with Vodafone but to not start till the end of my contract.and ring plusnet and tell them not to move me to ee.
Thanks again I didnt even think i could get fibre.

[#12]

For what it's worth, @Babssybabe1973 :

the fibre cable would normally be fed to the same location as your current connection, down the exterior wall to ground level and then to the inside f that wall, with small boxes on the exterior and interior walls to feed the cable - note that there has to be a power point within 1m of the interior box, as it is powered via a fixed length cable. The installation engineer on the day will do their best to accommodate the necessary. 

If you are within a month of your contract end date, you are free to move without penalty, as you pay for the service one month in advance.

[#13]

re: "think it goes through the loft and out the end .down the exterior wall.then through a hole in wall to telephone box..will it be run in the same way?”

It's likely that the dropwire will arrive at your house in roughly the same place, because that's probably the best line of sight. 

The Openreach engineer won't be at all keen to go through a loft, so get your cake and biscuits and chilled drinks ready and see what the engineer can do for you on the day. 

Perhaps they may run the dropwire down to somewhere close to ground level and then round to whichever outside point where it would be simple to drill through your outside wall to have your ONT fixed to the wall inside there. There will be a "CSP" splice point somewhere, ideally along that route at ground level where it is accessible for fibre engineers to maintain. 

The ONT fixed to your inside wall can be quite some distance from that splice point … but that's where negotiating (on the day) something the installer feels happy to provide for you is important.

[#14]

@Babssybabe1973 

Because you have paid for the last month of your PN contract I would signup asap when you're ready. Do not tell PN you're moving. As I understand things when your chosen provider places an FF order it "freezes" you current service so PN couldn't move you even if they tried.

The main reason for moving now is there can be a delay in getting a FF install date (due to engineer availability) and even with one, there is always the possibility of a delay. If it goes past the end date of your PN contract then they'll move you onto "out of contract" rates which are not cheap.

As for the actual install there is potential for problems with the house end from what you've said. If you get a good engineer they'll try and work with you but even then the ONT location might be different from where your Master Socket is. Have a think about possible locations based on the location of where the cooper cable attaches to your house. You discuss things with the engineer on the day.

To attach a picture using a phone you need to set the phone settings to WebPage (or something - others will tell you). If possible can you get pictures of where the copper cable enters the loft, how it travels accross the loft and the exit point. From this we'd be able to advise if the current route is practicable for fibre cable.

Is the loft easily accessible and floored?

Brian

[#15]

@Babssybabe1973 

I should have asked if your use PN email and has it been migrated?

Brian