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Missing ONT device power cable

Archie17
Newbie
Posts: 1
Registered: ‎10-06-2023

Missing ONT device power cable

I just moved in to a new house which is already set up for fiber but when I went to set up my router I found out the previous tenant took the power cable for the Openreach ONT device with them. How do I go about getting a replacement sent or should I just buy one off Amazon
2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 15,477
Thanks: 5,983
Fixes: 425
Registered: ‎30-07-2007

Re: Missing ONT device power cable

How do I go about getting a replacement sent or should I just buy one off Amazon 

You'll need to contact Plusnet and they will likely have to request an Openreach engineer appointment. Crazy but I suspect there's no way to get one sent, Plusnet don't supply the ONT.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,576
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Missing ONT device power cable

Hey there @Archie17 I can see you have got in touch with the call centre and got an appointment booked? Am I right?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team