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Full fibre installed 15 May but never worked!

Wen
Newbie
Posts: 1
Registered: ‎09-06-2023

Full fibre installed 15 May but never worked!

After 26 days I still have no internet! It was installed 15 May but never worked - I’ve had 8 engineers not to mention 3 that never showed up - 18 text messages and numerous emails - I’m at my wits end and want my old router back - this is making me ill - who can I get to help?

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,954
Thanks: 1,566
Fixes: 481
Registered: ‎01-01-2012

Re: Full fibre installed 15 May but never worked!

Evening @Wen 

I'm really sorry to hear that you've got no connection at the moment.

I can see my colleague in our High Level Escalations team has ownership of this for you and they'll be in touch as soon as they know more

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 29,641
Thanks: 6,664
Fixes: 1,485
Registered: ‎11-01-2008

Re: Full fibre installed 15 May but never worked!


Moderators Note


This topic has been moved from Broadband to Full Fibre

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'