Lost static ip address after house move and upgrading to FTTP

bebrooke · ‎04-08-2025

Hi,

I've recently moved house and have upgraded to the 900 FTTP package. I've had a static ip for around 10 years but just this morning it seems to have reverted to a dynamic. I know that static IPs are no longer offered by Plusnet, but would this affect existing ones?

Cheers!

jab1 · ‎24-02-2012

@bebrooke If you have 'lost' your static, it is possible for it to be re-allocated, but this topic needs to be spotted by a PN staff member with experience.

@plusnettony - can you assist here?

John

MatthewWheeler · ‎01-01-2012

Hi @bebrooke

This should be fixed for you now.

Can you reboot your router?

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

Marsh · ‎18-11-2024

EDIT: Never mind Matthew beat me

If this post resolved your issue please click the 'This fixed my problem' button

Josh
Plusnet Help Team

bebrooke · ‎04-08-2025

Hi @MatthewWheeler ,

That's great, I've got my old ip back. Thanks for sorting so quickly. @Marsh thanks for also having a look!

Cheers,

Ben

Townman · ‎22-08-2007

@MatthewWheeler & @Marsh

Thank you for still lurking in the shadows - you are each deeply missed around these parts.

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