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LOS light is red on ONT
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LOS light is red on ONT
29-09-2023 4:41 PM
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Been on Fibre 900 for one week. All good until today when I got a red LOS light in OpenReach ONT.
Checked all cables in and out and reset ONT. Raised a ticket with PlusNet but no engineer available for three days, so no internet until then.
Feel sad that I left old provider now but any advice of things to do / try ?
Checked all cables in and out and reset ONT. Raised a ticket with PlusNet but no engineer available for three days, so no internet until then.
Feel sad that I left old provider now but any advice of things to do / try ?
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Re: LOS light is red on ONT
29-09-2023 4:54 PM
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but any advice of things to do / try ?
@Ij78 there's nothing that YOU can do. LOS indicates a fault on the external network, it will need OR to investigate and fix.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: LOS light is red on ONT
30-09-2023 1:25 PM
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@Ij78 sorry to hear you are having issues, I'm going to send you a PM to get your username and then I will test everything for you.
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