Kingswells FTTP
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: Kingswells FTTP
Re: Kingswells FTTP
18-10-2017 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Kingswells FTTP
23-10-2017 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Kingswells FTTP
23-10-2017 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Kingswells FTTP
23-10-2017 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the update - the wait goes on. If I've read the engineers notes correctly OpenReach have yet to start stocking the "connectorised" ONT's for frontline use!!!
The first part of the notes is wrong. I was present all day (as was my neighbour) and no engineer showed up.
Brian
Re: Kingswells FTTP
23-10-2017 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The first part of the notes is wrong. I was present all day (as was my neighbour) and no engineer showed up.
I think that first sentence was part of the standard checklist they'd fill out. I trimmed most of the checklist before pasting it to the ticket but it looks like I didn't trim all the checklist. The actual engineer notes are the important bit.
Sorry for the engineer no-show.
Thanks for the update - the wait goes on. If I've read the engineers notes correctly OpenReach have yet to start stocking the "connectorised" ONT's for frontline use!!!
Aye. Fingers crossed the stores are replenished soon.
Re: Kingswells FTTP
25-10-2017 10:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’ve applied for the trial now too - ticket no. 160659551
Pam
Re: Kingswells FTTP
26-10-2017 12:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Next update is due today so here's hoping for good news!!!
Thanks for the explanation of the engineers notes. I suspect the one piece of news a customer doesn't want to see is they're recorded as "not present" when they were!!!!!!!!!
FYI "Pammy" is a neighbour on the same UG chamber.
Brian
Re: Kingswells FTTP
26-10-2017 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’ve applied for the trial now too - ticket no. 160659551
Hi Pam. I think we've updated your ticket. If you can reply with the requested info we'll start your order.
FYI "Pammy" is a neighbour on the same UG chamber.
Fingers crossed she doesn't encounter the same problems...
Next update is due today so here's hoping for good news!!!
I'll call Openreach now.
Re: Kingswells FTTP
26-10-2017 3:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We've got good news!
Our suppliers advised the equipment is back in stock for your neighbour [159288196], but we hadn't received the same back for your own order.
So after a couple of calls to Openreach, and the agent discussing this with the operations manager, they've made the relevant equipment spare for your order too.
We're now in a place to book the appointment. Ideally we wanted both of the installations to be on the same day, but provisionally we haven't been able to achieve that.
I've provided the dates to the relevant tickets on yours/your neighbours accounts. The agent I spoke to has advised me he's going to keep an eye on the orders and when the appointments progress through the system he'll try to expedite it.
We should know more by next Tuesday. I've also kept both the tickets in my pool so I can keep an eye on this too.
Almost there!
Re: Kingswells FTTP
26-10-2017 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Kingswells FTTP
26-10-2017 3:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Kingswells FTTP
03-11-2017 9:19 AM - edited 03-11-2017 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Installation completed yesterday and service up and running. Just waiting for the speed bump.
Brian
Re: Kingswells FTTP
03-11-2017 2:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Kingswells FTTP
03-11-2017 2:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After disconnecting / re-connecting the Hub One I'm getting 37.97 down, 2.00 up and a ping of 27.
Funnily enough I was getting a consistent ping of 19 yesterday after the install as opposed to around 45 - 50 on the ADSL service.
All in all a happy bunny (at the second attempt!!!). Just my two neighbours to go now.
I'll get the support ticket closed off.
Thanks
Brian
Re: Kingswells FTTP
03-11-2017 2:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm getting 37.97 down, 2.00 up
<cat amongst pigeons>
Shouldn't that now be 9.5 up
</cat amongst pigeons>
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page