Intermittent service drops on FTTP Trial
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Re: Intermittent service drops on FTTP Trial
22-05-2020 11:21 AM - edited 22-05-2020 11:27 AM
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Hello @Gandalf
Your logic is acceptable and thanks very much for booking the engineer. 😎
One of my neighbours has had a new BT Hub and the other one has had a new ONT installed but neither of these equipment changes solved which what we think is a network issue.
Regards
Howard
Re: Intermittent service drops on FTTP Trial
22-05-2020 11:33 AM
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Re: Intermittent service drops on FTTP Trial
23-05-2020 11:08 AM
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Hello @Gandalf
The BT engineer was visiting one of my neighbours this morning so he popped round to my house to see if I was available, so I let him in and he checked the optical signal at my end which is excellent.
He said the issue was caused by a circuit overheating at the exchange. When it overheated it shutdown and then when it had cooled down enough it restarted, I suppose, it sort of explains the repetitive service drops always happening at the same time.
Anyway the circuit has been replaced and he said I should allow 36 hours while they carry out tests and monitor the performance.
Thanks for your help.
Howard
Re: Intermittent service drops on FTTP Trial
25-05-2020 11:58 AM - edited 25-05-2020 11:58 AM
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Hi Howard thanks for the post back. Glad to see that the engineer's efforts identified the problem and looks to have fixed it. No problem at all, let me know if there's anything else you'd need help with.
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