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Interleaving being turned off without request?

FIXED
frasermacd
Hooked
Posts: 5
Registered: ‎25-08-2022

Interleaving being turned off without request?

‎16-02-2023 7:29 AM

I just received an email from Plusnet saying that they were turning off something called interleaving at my request.

The thing is I never requested this. The only chance I made to my account recently was to upgrade from 300mb to 500mb fibre.

Does anyone have any idea what’s going on?
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MisterW
Superuser
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Posts: 16,327
Thanks: 6,263
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Registered: ‎30-07-2007

Re: Interleaving being turned off without request?

Fix

‎16-02-2023 7:48 AM - edited ‎16-02-2023 7:49 AM

Just ignore it, its a spurious message generated in error. Its a legacy message part of the account change process. There is no interleaving on full fibre

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Interleaving being turned off without request?

‎16-02-2023 9:47 AM


Moderator’s Note

This topic has been moved from Broadband to Full Fibre

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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