Why can’t Plusnet & Openreach stick to the pre-arranged installation date for Full Fibre. Firstly today they arrive six days early to do the external pole to house cable & then afterwards message me today to delay the internal installation by 5 days. There is definitely an inability to coordinate their teams to adhere to the original arranged dates which is not acceptable situation for Plusnet’s customers.
Maybe but Openreach tell you to take it up with your provider who when I rang had 60+ minute phone delays and no other meaningful way to message or email Plusnet with regards this matter and they are after all receiving my payments so I’d hoped for better assistance. So obviously Plusnet have an appointment system that Openreach can’t adhere to which is pointless & very frustrating.
No - all installation work is the responsibility of Openreach. Out of interest, are you an underground or overhead feed, and were you advised if this was a a one or two stage installation?
I guess just to get ahead with the external only work & it was lucky we were able to be in as we only had 1 hours notice via a text message from the engineer who was only booked in to just do the external work.
