IP Profile reset request
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- IP Profile reset request
Re: IP Profile reset request
06-11-2021 3:16 PM
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@Baldrick1 The OP is on 289.1.1 FW.
Re: IP Profile reset request
06-11-2021 3:21 PM
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Just done a anothe restart. went from 8mb to 35mb/s see attachment.
Seems the only thing to do at the moment is restart the router. seems to be a weekly to bi weekly thing i need to do to keep the connection some what in check
Re: IP Profile reset request
06-11-2021 3:23 PM
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I appreciate the the help time and effort from you guys though. Thank you.
But yes ethernet just isnt a viable option without making plenty of holes in the house
Re: IP Profile reset request
06-11-2021 4:11 PM
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@BlackEagle wrote:
Seems the only thing to do at the moment is restart the router.
If it were me I would get a BT Smarthub from an auction site. They go for very little money. You will find setting instructions and other information pinned to the top of the Router boad
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Re: IP Profile reset request
on 07-11-2021 5:42 PM - last edited on 07-11-2021 7:15 PM by Mav
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Hey @BlackEagle
Thanks a lot for reaching out and I'm sorry to hear about the problems you've been having with your service. I've not been able to locate your Plusnet account through your community profile. I'd be more than happy to run some tests on your service to offer any further suggestions if you'd like to send me a PM with your account username.
Edited as requested by Op
Re: IP Profile reset request
07-11-2021 6:32 PM
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@adam945 You've done it again, I've not been able to locate your Plusnet account.😁
Re: IP Profile reset request
07-11-2021 6:56 PM
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Hello @BlackEagle
Thanks a lot for reaching out and I'm really sorry to hear you've been having problems with your broadband speed. I'd agree with @jab1 on this one, in that the issues do appear to be with the wireless connection. All of our broadband tests on the line are showing no faults with the service, which is also syncing at 73.6 Mbps.
Are you able to send us a screenshot from your Helpdesk page on your Hub One? his will basically tell us what speeds your router is receiving from the Openreach network, and serves pretty much as a wired speed test if you're unable to connect a device via Ethernet.
Also, I understand that nothing may have changed in terms of your setup, however your wireless environment might have, so it's sometimes handy to change your wireless channels every now and again. Speeds also depend on what's being done on other devices that might be connected to the router at an given time.
I'd be able to go into your router settings and make a couple of changes, which might help, this may knock your connection off for a minute or two though, so please let me know if that's okay before I go ahead.
Re: IP Profile reset request
07-11-2021 7:48 PM
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I believe I already have in one the previous posts a screenshot of the help desk.
If i remember correctlyI've had a laptop connect temporarily via ethernet and was only recording say +3mb faster connection vs wireless at the time.
Also according to speedtest.net Im currently at 49mb up and 18.9mb down. still 16mb slower than the 65mb i was having over a year ago. However the stability of the connection isnt stable and speeds vary alot
Re: IP Profile reset request
07-11-2021 7:59 PM
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@BlackEagle Yes, you did post a Help Desk screenshot (in message #8, @adam945 ), but a current one to compare would be useful.
Your connection to the hub was showing as 72.928Mbps at that time, and yet you were reporting much slower throughput, which means (AFAIK) that the problem is in your local environment - i.e. downstream of the router.
Your connection is stable - as shown in Adams Radius report above.
Re: IP Profile reset request
07-11-2021 8:20 PM
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Helpdesk
Re: IP Profile reset request
07-11-2021 8:36 PM
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Thanks for that, @BlackEagle . Your connection is stable at a very good rate, so the issue is, as said previously, somewhere in your local environment. If you were getting 65Mbps previously, you should be getting 65/70 now.
I'm no networking expert, but it is a thought - is your computers network adapter failing? Don't ask me how you can check, though - I have no idea.
Re: IP Profile reset request
07-11-2021 9:11 PM
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I know I'm not a PN customer, and my route to the BT tester will be totally different, but my result below is in line, consistently, with the below screenshot.
Re: IP Profile reset request
08-11-2021 2:05 AM
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When no one is using the internet, on a good day( where its not a atupidly slow speeds) 45mb is the highest achieveable in the past 6 months+
I've also tried splitting the 2.4ghz and 5ghz into two seperate connections but that made no difference on either and reverted it to default after
Re: IP Profile reset request
08-11-2021 8:26 AM
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This topic is going around in circles. Looking back through posts the problem is purely wireless.
@BlackEagle has stated that he has to use wireless. An Ethernet cable 40m long would otherwise be required. This suggests to me that the wireless range of the average router is being pushed beyond the reliably usable limit.
Reference to this suggests alternative ways of addressing this problem: https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Distributing-Data-around-Larger-Proper...
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Re: IP Profile reset request
08-11-2021 8:38 AM
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@Baldrick1 Totally agree this is a wireless issue, but as the OP claims he got 65Mbps previously, I still wonder if the wireless adapter is at fault?
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