How do I get FTTP?

[#1]

Strange but the Vodafone checker has now been updated to state that I can get their fiber to my address.

Doesn't look like any change to the BT Wholesale information. Do Vodafone use the Openreach network?

[#2]

Asking Google that question responds with...

Yes, Vodafone broadband does use the Openreach network for some of its services. Vodafone is one of many providers that utilizes the Openreach network to deliver broadband to customers, alongside providers like Sky, TalkTalk, and EE. Vodafone also uses the CityFibre network, particularly for their Full Fibre offerings. 

[#3]

To add

Differences Between Networks

The underlying network can make a difference in your service:

• Openreach: With Openreach full-fibre, you get very fast download speeds, but the upload speeds are often much slower. For example, a 910 Mbps download plan might only have an upload speed of around 105 Mbps.

• CityFibre: CityFibre is known for offering "symmetrical" speeds, meaning the upload and download speeds are the same. A 910 Mbps plan on CityFibre would give you close to 910 Mbps for both downloads and uploads. This is a significant advantage for activities like uploading large files, video calls, or live streaming.

[#4]

@pcurtis70 

Did you follow the advice here? If so, how did you get on?

https://community.plus.net/t5/Full-Fibre/How-do-I-get-FTTP/m-p/2016334#M27991

[#5]

Hi,

Yes I used the UPRN with the same results as using the address and phone number.

I'm hoping it's just a delay from BT Wholesale having their checker updated.

[#6]

@pcurtis70 

@lahbrannan1  raised a query with OR last Friday so we should hear soon as to the FTTP status for your property.

Brian

[#7]

Hi, Is there any update on this? It's been over 2 weeks.

[#8]

@pcurtis70 

Two weeks is too long considering PN were / are waiting an answer from OpenReach.

Have you looked at the Checker recently to see if it's been updated?

Have a look at any questions on your account - https://www.plus.net/wizard/?p=search

Brian

[#9]

No change and nothing on my account.

I'm tempted to just take up the Vodafone offer but wonder if there's an issue with them

[#10]

I know someone with a Vodafone/Openreach fibre service and it's been fine.

The virtue of sticking with Plusnet as a current Plusnet customer is that there is no issue with any remaining contract term, you just start a new fibre contract and the existing contract continues.

Personally I have stuck with Plusnet as the extra cost over Vodafone seems worth it to me.

[#11]

@pcurtis70 

You could try phoning the PlusNet Customer Options Team on 0800 013 2632 to see what they say. Might be quicker than waiting for a staff member to show up on here.

Brian

[#12 · Accepted solution]

@pcurtis70 Hi there, took a quick look into this for you. Looks like Openreach have updated their records and shows FTTP is available in your area. I've filled out a different form to get the products updated on your account so you can upgrade to FTTP with us. Typical lead times for this is 5-7 working days. 

I also CC'd you into the form so once we get contact telling us the products have been updated, you will also get the same contact at the same time. From there you should be able to login to your member centre and see FTTP available for upgrade in your products section. 

All the best