High Resistance Fault Impacting Speed and Stability
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High Resistance Fault Impacting Speed and Stability
08-04-2020 11:53 AM
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Since I cannot chat to anyone on the phone or via instant chat I resulted in contacting a friend of mine that works at BT.
He ran a test of my line and he was returned with the following results:
Service Layer Data Stability Assessment: Amber
Server Layer Data Speed Assessment: Very Bad
Sync Speed: 23.2 Mbps (Should be getting near to triple this).
I am told in the event of this fault customers are usually swapped to a different pair of lines.
I also have a friend that works for Kelly's Group but without this being logged he cannot come out to take a look.
Unsure what I can do at this point, hopefully a staff member on this Forum will respond.
To add to the speed issues I have had a number of drop outs lasting around 30 Minutes a time.
Re: High Resistance Fault Impacting Speed and Stability
08-04-2020 11:57 AM
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Re: High Resistance Fault Impacting Speed and Stability
08-04-2020 6:30 PM - edited 08-04-2020 6:31 PM
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Managed to get through to the technical team in the call centre, I just had to press the new customer option. Rather than the existing customer option.
Engineer scheduled to visit to investigate the issue that seems to be outside the premises.
Re: High Resistance Fault Impacting Speed and Stability
11-04-2020 9:43 AM
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Re: High Resistance Fault Impacting Speed and Stability
11-04-2020 11:11 AM
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Kind Regards,
Alex Manson
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