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Full Fibre install and VOIP...

jimchjones
Dabbler
Posts: 24
Registered: ‎11-02-2023

Full Fibre install and VOIP...

It looks as if my favoured option for copper switch off is to stay with Plusnet so I can keep my static Ip address and use a third party VOIP supplier to take over the landline mumber. OK so far, but how does installation timing work? Can't migrate landline to VOIP over the current desperately slow copper, but equally hard to get twoseparte orgs to cooperate too precisely. In an ideal world it would be good to have the copper left live for a week or so to permit a structured migration, but I bet the damn rules prevent that...

4 REPLIES 4
jab1
The Full Monty
Posts: 24,690
Thanks: 8,804
Fixes: 377
Registered: ‎24-02-2012

Re: Full Fibre install and VOIP...

@jimchjones Basically, although I'm sure you will get a more comprehensive reply from someone else, you get the FTTP installation done, and then you have 30 days to transfer the phone number to a supplier of your choice.

You cannot have two Openreach services at the same address. 

John
jimchjones
Dabbler
Posts: 24
Registered: ‎11-02-2023

Re: Full Fibre install and VOIP...

Thanks, yes, I've found the thirty days, but if on day 0 the OR engineer installs the fibre and pulls the copper it would seem that I am stuck without an operational land line until the VOIP goes live.

jab1
The Full Monty
Posts: 24,690
Thanks: 8,804
Fixes: 377
Registered: ‎24-02-2012

Re: Full Fibre install and VOIP...

You are, but the VoIP transfer is fairly rapid. https://www.aa.net.uk/ has a comprehensive useful guide.

John
bmc
Seasoned Hero
Posts: 5,726
Thanks: 2,114
Fixes: 113
Registered: ‎28-02-2017

Re: Full Fibre install and VOIP...

@jimchjones 

As you can't "port" the number until after Full Fibre is installed you will have a few days downtime on the phone. To do so before hand risks your PN account being closed and the FF install cancelled.

 

One option, especially with A&A is to set up an account with them and take a generic number to start with. This gives you the opportunity to ensure your phones work with VOIP and covers you on the downtime on your main number.

 

Once your number has ported successfully you cancel the generic number. Costs a few quid extra to go this way but it keeps you with a phone service.

 

Note that VOIP doesn't work during power cuts and that house extensions don't work without some extra effort.

 

Brian