Full Fibre Openreach unable to install cable.

[#1]

I was recently offered a full fibre contract. Openreach came to connect my neighbour but they were unable to lay the cable across the road which is unadopted because they do not know who owns the road or the land under it. Is there a solution?

[#2]

Hi @dijay508 

Welcome to our community.

It does sound like a delicate situation. Did you take out the full fibre contract yourself when offered or is it just your neighbour affected at the moment? 

Lesley

[#3]

@dijay508 

I was recently offered a full fibre contract

What does the BTw availability checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say for your address ?

Post the results ( redacting any actual address information as this is a public forum ) , particularly the narrative below the availability matrix

[#4]

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@dijay508 wrote:
.... they were unable to lay the cable across the road which is unadopted because they do not know who owns the road ..... Is there a solution?

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If it's truly unadopted then probably no-one owns it. However, it is the responsibility of landowners fronting it to pay for maintenance (or maintain it themselves). See: https://commonslibrary.parliament.uk/research-briefings/sn00402/

Does your property deeds say anything about the road with respect to accessing your property?

It might be worth you getting together with your neighbours and lobbying the council to adopt it. This may be hard these cash strapped days as they may have to improve it..

It will be interesting to see what the BT Availability Checker recorded when they surveyed the property.