Full Fibre - Google Nest won't setup

[#1]

I have recently had Full Fibre installed with an BT Openreach ONT on the wall.

I have a Google nest mesh network but am failing to get the router setup and running.

The setup guide for the Hub 2 states that bridging mode is not supported for full fibre but after talking to someone at Plusnet support they said that I could simply plug my Google router into the ONT and configure it for PPoE. I was told that my username with "@plusdsl.net" on the end and password were the same as the ones I use to login to my account on the Plusnet website.

This did not work and upon looking at the configuration for the router, the broadband password is 8 characters long whereas my account password is 13 characters long.

My suspicion is that my Broadband Password is not the same as my account password, is there a way of checking this at the Plusnet end?

Failing this, could someone tell me what I'm doing wrong with my setup?

[#2]

@Coops 

The password you use to Login to your PN Members page is the p/w you use to create a connection.

Login to the Nest admin page and see what is being used for the p/w after checking your PN Members page works.

Brian

[#3]

@bmc 

I've checked that I can login using my 13 digit password to the PN Members Area but looking at my connection details page it shows the password as 8 characters.

I've attached a screen snip for verification.

[#4]

@Coops 

I no longer use the Hub2 so can't check but can you not display the actual password to see what it says. What you're seeing could just be a generic default of 8 characters.

Also, there is at least one other setting required to do a direct PPoE connection. Something to do with VLan (not required for direct correction I think).

Brian

[#5]

@Coops 

It could be the field only displays eight characters, I'm wondering if your password has special characters which for whatever reason the Google nest doesn't like. Maybe try a mixed upper/lowercase numerical password with a maximum 8 characters.

Password can be changed in the members centre.

If there is a setting for a VLAN tag on the nest leave disabled

[#6 · Accepted solution]

@bmc 

@Dan_the_Van 

I checked the Plusnet page for an account password change and they ask for a special character in the password, so I left it for now.

I did a little Google about on the nest setup and people were stating that there is a common issue whereby it says that the connection has failed (which is where I stopped in the past) but to simply carry on. It exited the setup and the router wasn't added to the Google Home app so I added it again and this time it went straight to the WiFi network setup that I ran through and then all was connected with no need to change a single thing! It showed as a device on my network and a speed test confirmed it was connected.

I've had issue with the Google Nest in the past when I had to change the WAN setting to DHCP for my old provider and they can have a mind of their own!

All is setup and running now and I can get the mesh up and running and get decent wireless speeds around the house.

Thanks for the speedy input on this one.