Fibre unlimited problems

[#1]

Hi so I recently moved house and so far I've been on the phone to plusnet three times so far. First time It was I needed a new router which they sent to my old address (luckily I had access to that property still)
Second and third time I rang was for the same issue and I got told the issue was different each time.
The second time was that it was a fault on the phone line and I would hear something back, which I never did.
The third time was due to that I needed to re-authenticate my router. So they sent me instructions on how to do and which I've tried multiple times yet I still end up with the same issue.
Orange power light and flashing red "b".
Its getting beyond a joke now. I'm actually thinking of getting trading standards involved because I'm getting nowhere. Hopefully someone can help on here.

[#2]

@Mastergee551 I don't know what instructions PN gave you, but the below is worth a try Also - is your phone line clear? Dial 17070, option 2. After the confirmation of your phone number, the line should be silent, except for the regular 'Quiet Line Test' message. ANY other noise, report a PHONE fault first.

1. Factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
2. Leave it 10 minutes or so and see if that fixes it,

If that doesn’t work:

3. Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
4. On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s setup@plusdsl.net then it hasn’t configured itself.
5. Remove the DSL cable.
6. Change the username to your account username in the form <username>@plusdsl.net.
7. Enter your account password.
8. Plug the DSL cable back in.
9. If it doesn’t try to connect select Connect (again you may need to look through he pages to find it)

[#3]

I've tried the steps above that you've suggested but I'm still having the same issue. Orange power light with flashing red b

[#4]

Sorry it didn't work.

A PN Help Team staffer will hopefully pick this up - they have more chance of resolving it.

[#5]

@Mastergee551 

When you rang 17070 did it give you the correct phone number?

[#6]

Hi @Mastergee551

I'm sorry to see you're having issues with your connection after moving house.

I can see we've booked an engineer visit for tomorrow, let us know how you get on.