cancel
Showing results for 
Search instead for 
Did you mean: 

FTTP Static IP

FIXED
henrymaidment
Newbie
Posts: 4
Registered: ‎02-12-2023

FTTP Static IP

Hello!

 

I've just had my FTTP 550:75 go live, but when I try to 'activate my static ip' the page refreshes and nothing happens.

 

Thanks,

Tags (1)
10 REPLIES 10
jab1
Legend
Posts: 18,884
Thanks: 6,182
Fixes: 283
Registered: ‎24-02-2012

Re: FTTP Static IP

Have you asked and paid for a static? You have to do this either by calling up, or better still requesting it through the forum - post a request on the 'Everything Else' board.

John
Tags (1)
henrymaidment
Newbie
Posts: 4
Registered: ‎02-12-2023

Re: FTTP Static IP

Yeah I’ve paid for the static IP option, it’s when you’re on the page to activate it after paying. You click ‘activate’ the page refreshes, and nothing happens. I’ve tried activating it then rebooting my router in order to redial but it still says ‘you are currently using a dynamic ip’
Tags (1)
jab1
Legend
Posts: 18,884
Thanks: 6,182
Fixes: 283
Registered: ‎24-02-2012

Re: FTTP Static IP

Rebooting the Hub should automatically activate the static IP, although I have heard of your comment previously. As static IP's are allocated from a different 'pool' to dynamic, can you post the first three octets of your current external one, please - I may b able to tell you whether you have a static from that, otherwise I can ask elsewhere.

FYI - the 'activate your static IP' page doesn't work, a bit like the automatic ordering of one doesn't.

John
Tags (1)
henrymaidment
Newbie
Posts: 4
Registered: ‎02-12-2023

Re: FTTP Static IP

Cheers for the info! first three groups:

 

195.213.230

 

Thanks,

H

Tags (1)
jab1
Legend
Posts: 18,884
Thanks: 6,182
Fixes: 283
Registered: ‎24-02-2012

Re: FTTP Static IP

I'm not 100% sure, but this could be a static. When I see one of the 'experts' on here, I'll ask them to check for you.

John
Tags (1)
MisterW
Superuser
Superuser
Posts: 16,127
Thanks: 6,126
Fixes: 441
Registered: ‎30-07-2007

Re: FTTP Static IP

The definitve test is to check the rDNS. A dynamic IP will return something like <ip address-dyn>.plus.net  whereas a static IP will return (by default) <accountname>.plus.com

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tags (1)
jab1
Legend
Posts: 18,884
Thanks: 6,182
Fixes: 283
Registered: ‎24-02-2012

Re: FTTP Static IP

Cheers, @MisterW - forgot that, still need my second coffee of the morning. 😉

John
Tags (1)
henrymaidment
Newbie
Posts: 4
Registered: ‎02-12-2023

Re: FTTP Static IP

thanks all! I've checked but it is saying dyn so it is still dynamic unfortunately

Tags (1)
MisterW
Superuser
Superuser
Posts: 16,127
Thanks: 6,126
Fixes: 441
Registered: ‎30-07-2007

Re: FTTP Static IP

I'm sure one of the Plusnet staff will be along shortly to sort it....

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tags (1)
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,062
Thanks: 1,637
Fixes: 494
Registered: ‎01-01-2012

Re: FTTP Static IP

Fix

Hi @henrymaidment 

That should be sorted for you now

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Tags (1)