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FTTP Full Fibre 900 Speed issues

head2k3
Newbie
Posts: 3
Registered: ‎17-10-2022

FTTP Full Fibre 900 Speed issues

Recently moved house staying with plusnet and upgraded to full fibre 900.

The connection has been up and running nearly 6 weeks now but I am getting terrible speeds as low as 40mbps. Iv had one speed test about a week after connection come back at 750mbps but nothing over 250mbps since. Average is around the 125mbps mark.

I'm sure it's only supposed to take a couple of weeks for the line to stabilise so was hoping for better results by now
5 REPLIES 5
Baldrick1
Moderator
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Re: FTTP Full Fibre 900 Speed issues

Moderators Note

This topic has been moved from Broadband to Full Fibre

Moderator and Customer
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MisterW
Superuser
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Registered: ‎30-07-2007

Re: FTTP Full Fibre 900 Speed issues

I'm sure it's only supposed to take a couple of weeks for the line to stabilise

There is no stabilisation period on FTTP.

Are you testing wired or wireless ?

What is the result of a wired speed test using the Ookla test speed test.net ?

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

head2k3
Newbie
Posts: 3
Registered: ‎17-10-2022

Re: FTTP Full Fibre 900 Speed issues

Ah OK I didn't know that.

I have just run an ookla speedtest (on a server 20miles away) on wired connection an the result came back as 59mbps down and 49mbps up 16ms ping an 4ms jitter.

Not the best result for a 900mbps connection which is guaranteed no lower than 500mbps.
MisterW
Superuser
Superuser
Posts: 16,007
Thanks: 6,055
Fixes: 437
Registered: ‎30-07-2007

Re: FTTP Full Fibre 900 Speed issues

Are you using the Plusnet router and the supplied cable?

if so , then something is not right there, report a fault https://www.plus.net/help/report-a-problem/broadband/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

head2k3
Newbie
Posts: 3
Registered: ‎17-10-2022

Re: FTTP Full Fibre 900 Speed issues

I am currently back using the Hub2 and cables they sent but I have also tried a Netgear D7000
and a brand new Nest Wifi Pro and all gave very similar results.

Iv reported an issue and sent my speedtest results.
Should hear something back within a few days hopefully.