FTTC Problem with modem

[#1]

I think the BT Openreach modem is overheating. It's ok when I first turn it on, it connects and works fine. But after about 5 or 10 mins it loses connection and the DSL light goes off. It flashes the DSL as it reconnects, but then about 20 0r 30 seconds it loses connection again. How easy will it be to get another one to try.
Would I be best opening up a ticket for it?

[#2]

Now phoned support line and they are getting the trials team to contact me re a replacement modem.

[#3]

Can anyone from PN give me an indication of when the new modem will be sent?
I'm still only able to connect for 10 mins before the modem gives up and just constantly loses sync and never really gets sync back.

[#4]

This is going to involve an engineer visit to replace the modem.
If not already on the ticket, have you supplied general availability?
Engineers will be Monday to Friday, 0800 to 1300 and 1300 to 1800.

[#5]

I know it's short notice, but I can do tomorrow Thurs 2nd afternoon. What's the likelyhood of that being possible?

[#6]

Possible and impossible in equal measure.
If you can update the ticket with that, I will see what can be done

[#7]

Ok, I've done that, plus put an alternative of Tues 8th in the morning.
Thanks.

[#8]

The man from BT has been and swapped the modem and all is working great again.
However.....  the new one feels just as hot and the smell from inside doesn't fill me with confidence!
But we'll see, at least I know how to keep it going, just have to buy a quieter fan or I'll go deaf.

[#9]

Quote from: Kevin

... the new one feels just as hot and the smell from inside doesn't fill me with confidence!

Kevin
Is your modem the Echolife HG612? MIne just gets warm and no smell.
Dave

[#10]

Same here for my HG612 - just warm...

[#11]

Yes, it's the Echolife modem.
Smell is not as bad as it was, but still too hot for my liking......

[#12]

Quote from: Kevin

Yes, it's the Echolife modem. Smell is not as bad as it was, but still too hot for my liking......

Mounting it on the wall to improve the ventilation should help. I haven't got round to that yet but I've only had it for 4 months
Dave