Dropouts low speed

[#1]

Last few weeks have seen constant dropouts, speed well below the guaranteed on full fibre 145, disconnections. Checking trustpilot reviews shocked me. So many people with Plusnet complaints. Is this company going down? I've been with Plusnet a long time with no major issues, but of late, it's dreadful. Could tech heads who want to blind everyone with science please butt out. My speeds and connections seemed fine up until a few weeks ago. Speeds are checked on WiFi and do hit 150mb but only rarely now. Generally getting between 14mb and 45mb.

[#2]

@CoolerKing Without a bit more detail, and some documented evidence, it is difficult to advise. Also, from the little you have said this sounds more like an Openreach network issue, which is not PN's fault, but you will need their assistance to resolve.

[#3]

Thanks. I'm due an open reach engineer call next week. It's the many negative reviews I'm seeing online with the same problems that's had me comment here after so long. If things don't improve, I'll not hang around to be fobbed off.

[#4]

OK, as I have an aversion to Trustpilot when it comes to 'reviews' on technical subjects, I have no idea what you have seen, but unless what is being discussed is something PN have direct control over...

[#5]

@CoolerKing 

have you checked which band the devices are connecting to?

2.4Ghz speeds are much reduced compared to 5GHz speed

If you look at the Hub Two ->Home -->My Devices it will detail which band is being used by which device.

[#6]

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@CoolerKing wrote:
Last few weeks have seen constant dropouts, speed well below the guaranteed on full fibre 145, disconnections. 
Speeds are checked on WiFi and do hit 150mb but only rarely now. Generally getting between 14mb and 45mb.

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As has been said, do you know what Wi-Fi band you are running on? 2.4GHz or 5GHz? The Plusnet Hub 2 router operates on both (under the same ID name).

I, like you am on the FF 145 Mbps service and consistently measure 150Mbps download at the PC (when on 5GHz Wi-Fi). I always try to use the 5GHz Wi-Fi link to the Hub 2, I normally have the 2.4GHz link turned off at the router (have to turn it on when my friend comes round as her older phone needs it for Wi-Fi Calling).

This is just a suggestion, in case the problem is a Wi-Fi issue, which testing would eliminate if you have a genuine FF fault.

P.S. Most current complaints are about the transfer of the email system from Plusnet to Greenby. But that's another story...

[#7]

Open reach engineer was booked by Plusnet as they said they could see a definite fault. Engineer called this morning. Did all the tests then he suggested it could be what you said. Went into the settings and shut off 2.5G. Back up to speed now.

2 questions:
1. Why couldn't this have been sorted over the phone?
2. I've been on this package for 18 months... why has this problem only shown up recently? Something must have changed to cause it.
Thanks to all for your replies.

[#8]

@CoolerKing 

why has this problem only shown up recently? Something must have changed to cause it.

Its possible that a neighbouring router changed its configuration and was causing more interference on the 5ghz band, so your devices were switching to the 2.4ghz band.