Download speeds of 0.98mbps

[#1]

Hi, since this morning my broadband download speed has been between 0.98mbps - 1.18mbps instead of the usual 36mbps (guaranteed 27mbps)

I have gone through the trouble shooting steps with no luck. I am using WiFi, however this is consistent with my PC and my mobile phone even when sitting next to the router. 

I have tried contacting plusnet via twitter as recommended but no luck so far, hoping somebody here could help? 

Many thanks,

Tom 

[#2]

@Appsy  Welcome to the forum,

Your symptoms could be caused by a break in one of the two telephone cores feeding your property. Does your phone work? If not then you need to report a phone fault.

Let us know and we can advise further.

[#3]

Hi Tom,

I'm really sorry to see your speeds are slow. I can see we messaged you on Twitter a few hours ago. It looks like we've been a little busy over the weekend. As we've tested your line and can't find an issue, would you be able to connect your PC into the router using an ethernet cable? This should rule out Wi-Fi and narrow things down.