Destruction Queue

[#1]

My Full Fibre went live yesterday but was cancelled in error. Phone support says the system keeps automatically cancelling any new replacement orders. I believe the old Open reach asset data hasn't cleared out.I need a forum staff member to step in, clear the stuck asset block, or move me to a repair account.
I have spent so much time on the phone with advisors who just go through the same steps with the same outcome.

[#2]

@Dodderman I have (hopefully) aimed you other  thread in the right direction - creating another topic for the same issue will not get things moving any faster.

[#3]

Thank you John,
Sorry for posting twice, I was just making sure it was being taken seriously as your reply sounded a bit flippant. I'm 73 and not tech savvy so I feel a bit helpless when things like this happen.

[#4]

No problem, @Dodderman It will be picked up, but the staff you need for this kind of thing are not always available. I've been around for a long time, am fairly tech savvy and 72. The reply was not flippant - or not intended as such - and will hopefully get attention.