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Dead ONT

matthewmm
Newbie
Posts: 2
Registered: ‎15-12-2022

Dead ONT

Hi everyone,

 

I have done a house move and the ONT on the new premises is dead.  My problem is that I am out of the country and unable to phone support.

 

How do I get the issue logged and how do I schedule the replacement/fix for when I return on the 2nd-4th January?

 

Thank you in advance!

3 REPLIES 3
bmc
Hero
Posts: 3,128
Thanks: 980
Fixes: 48
Registered: ‎28-02-2017

Re: Dead ONT

@matthewmm 

When you say dead, do you mean there is no green power light or do you mean no signal.

 

It the ONT is faulty then OpenReach would need access to replace it.

 

A staffie will pick up on this at some point but it may take a while.

 

Brian

matthewmm
Newbie
Posts: 2
Registered: ‎15-12-2022

Re: Dead ONT

No power to it.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,874
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Dead ONT

Hi @matthewmm

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

I've booked the soonest available timeslot for the dates you've given above. 

If this isn't convenient or needs changing let me know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team